CLIENT MANAGER ADMIN ASSISTANT

About us

Guardian Safety Solutions Pty Ltd is a leading provider of fire safety and services dedicated to protecting businesses and their workforce across Australia. We pride ourselves on delivering comprehensive safety management services that help organisations maintain compliant, secure and productive environments. Our commitment to excellence, innovation and customer satisfaction has established us as a trusted partner for businesses seeking to prioritise health, safety and wellbeing.

About the role

We are seeking a Client Manager Admin Assistant to join our dynamic team on a full-time basis at our Redhead NSW 2290 location. This is a new essential administrative position that provides crucial support to our existing client management team, ensuring seamless operations and exceptional service delivery to our valued clients. You will play a key role in maintaining strong client relationships whilst managing administrative processes that keep our business running efficiently. This position offers the opportunity to work in a fast-paced environment where your organisational skills and attention to detail directly contribute to client satisfaction and business success.

Key responsibilities

1. Providing comprehensive administrative support to the client management team, including diary management, scheduling and coordination of meetings and appointments
2. Managing client communication through telephone, email and correspondence, ensuring all enquiries are promptly and professionally addressed
3. Preparing and maintaining client documentation, contracts, records and files in accordance with company procedures and compliance requirements
4. Processing client invoices, quotes and other financial documentation, ensuring accuracy and timely submission
5. Coordinating client onboarding activities and managing the delivery of client welcome packs and orientation materials
6. Maintaining and updating client databases and management systems with current contact information and service details
7. Assisting with the preparation of client reports, proposals and presentations as required
8. Acting as a point of contact for client queries and escalating issues to appropriate team members when necessary
9. Supporting the coordination of client events, meetings and site visits
10. Performing general administrative duties including filing, photocopying, data entry and office organisation

What we're looking for

1. Proven experience in a client-facing administrative or similar role, ideally within a service-based industry
2. Excellent organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
3. Strong written and verbal communication skills with the ability to interact professionally with clients and internal stakeholders
4. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with client management systems or database software
5. Attention to detail and accuracy, particularly when managing financial documentation and client records
6. A proactive and customer-service-focused approach with a genuine commitment to supporting client satisfaction
7. Ability to work independently whilst also contributing effectively within a team environment
8. Professional telephone manner and strong interpersonal skills
9. Reliability, discretion and the ability to handle confidential information appropriately
10. Desirable: Experience within the safety, security or facilities management sectors

What we offer

1. Full-time permanent employment with a growing organisation
2. Competitive salary package
3. Professional development and training opportunities to support your career growth
4. A supportive and collaborative work environment with a team-focused culture
5. Standard employment benefits including superannuation and leave entitlements
6. The opportunity to work with a diverse range of clients and industries
7. A role where your contributions are valued and recognised

Apply now

If you are an organised, detail-oriented professional with strong client service skills and wish to join Guardian Safety Solutions Pty Ltd, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position. We look forward to connecting with you.