Client Manager

We are seeking an experienced and results-driven Client Manager to join our team. In this pivotal role, you will act as a trusted advisor to our clients, delivering tailored risk solutions while driving sustainable business growth. If you thrive in a dynamic brokerage environment and have a passion for client advocacy, we invite you to bring your expertise to Taishan.

Responsibilities:

• Client Partnership & Retention: Build and nurture long-term client relationships through proactive account management, seamless policy renewals, and ongoing servicing excellence.

• Risk Advisory & Solution Design: Assess client risk profiles to develop and present customized insurance strategies and placement recommendations that align with their business objectives.

• Strategic Negotiation: Engage directly with underwriters to negotiate competitive policy terms, coverage enhancements, and premium structures.

• Client Education & Support: Provide expert guidance on coverage nuances, risk-related inquiries, and policy optimization to empower informed decision-making.

• Claims Advocacy: Manage the claims process end-to-end, collaborating with loss adjusters, insurers, and external partners to ensure fair and timely settlements.

• Operational Coordination: Oversee the end-to-end placement workflow, ensuring smooth communication and execution among clients, underwriters, and internal.

• Business Development: Drive new client acquisition and organic growth through targeted marketing initiatives, cross-selling, and robust retention strategies.

• Market Intelligence: Stay abreast of industry trends, regulatory changes, and market shifts; contribute to special projects and strategic initiatives as required.

Requirements:

• Education: Bachelor’s degree or above in a related field.

• Certifications: Relevant insurance qualifications (e.g., IIQE) are preferred; candidates currently pursuing ACII or ANZIIF examinations are also welcome.

• Experience: Minimum of 10 years of progressive experience within the insurance industry, with a strong background in brokerage operations.

• Proven Commercial Acumen: Demonstrated success in business development, client acquisition, and revenue generation.

• Regulatory Knowledge: Solid understanding of local compliance standards and insurance brokerage practices.

• Technical Skills: Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

• Language Proficiency: Excellent command of written and spoken English, Cantonese, and Mandarin to effectively serve a diverse client base.

Why Join Taishan Insurance Brokers?

This is an exceptional opportunity to leverage your industry expertise in a client-centric environment that values innovation, integrity, and professional growth. If you are ready to make a tangible impact, we encourage you to apply.