Client Manager

We are on the hunt for a dynamic, and proactive Client Manager to join our team at Mint. Based in either our Christchurch or Auckland office, you're the person clients call when they need a straight answer, and the person your team calls when a project needs steering back on track.

As Client Manager, you'll run the day-to-day relationship for a portfolio of accounts, keeping campaigns and projects on time, on budget, and on brief. You'll sit at the centre of the agency, working alongside the creative, digital, and web teams to turn client briefs into work that actually lands. No two days look the same: one morning you might be presenting a campaign report, the next you're pulling together a proposal or troubleshooting a timeline that's slipped.

The role responsibilities include;

• Building client relationships that last, based on trust and consistent delivery rather than one good pitch.
• Acting as the main point of contact for your accounts, keeping clients updated and across what's coming next.
• Developing campaign and project briefs with clients and internal teams, then support the Project Manager to keep timelines, budgets, and deliverables on track.
• Helping to coordinate strategy, creative, digital, and web teams so client solutions come together as one integrated piece of work, not four separate ones.
• Monitoring performance and turn the numbers into reporting and recommendations clients can actually use.
• Spotting opportunities to grow accounts through upselling and cross-selling, and bring your category knowledge to strategy sessions.
• Preparing cost estimates, proposals, and budgets, and keep an eye on billing so projects stay profitable.

Why join the Mint team?

• We ranked in top 5% in the world for team culture, independently surveyed.
• We’ve been named by the Deloitte Fast 500 as one of the fastest growing agencies in Asia Pacific 4 years running.
• Mint is an award winning digital marketing agency in both local and national business awards
• Awesome team culture: we have supportive leadership, smart workmates, good banter and regular social events during work hours.

What you'll bring

• 3+ years' experience in account management, ideally in a marketing, advertising, or digital agency.
• A solid grasp of marketing principles, campaign processes, and digital channels.
• Experience preparing proposals, managing budgets, and presenting to clients with confidence.
• Strong communication skills and a knack for building relationships that hold up under pressure.
• The organisation to juggle multiple projects without losing sight of the detail.
• Commercial thinking, so you understand how a project's profitability connects to the bigger account.
• A tertiary qualification in marketing, communications, or a related field is preferred, but not essential if your experience speaks for itself.

To apply for this role, please submit a cover letter telling us why you’re a good fit for the role, along with your resume. We look forward to hearing from you!