Client Manager

We’re looking for a Client Manager to take ownership of key client relationships, oversee campaign performance and ensure we continue delivering the standards our clients expect as the business grows.

This is an opportunity for someone who enjoys working with people but also has a strong commercial mindset. You’ll be the link between our clients and internal teams, making sure expectations are clear, campaigns stay on track and opportunities for growth aren’t missed.

Your Clients. Your Responsibility.

You’ll take ownership of relationships from day to day, developing a strong understanding of each client’s objectives and ensuring these are translated into clear actions across the business.

Your responsibilities will include:

• Managing and developing client relationships
• Acting as a key point of contact for client communication
• Understanding client objectives, priorities and expectations
• Monitoring campaign performance and key results
• Preparing and delivering client updates and performance reviews
• Identifying opportunities to improve campaign outcomes
• Working closely with internal teams to maintain delivery standards
• Resolving client questions and challenges professionally
• Supporting the launch and development of new campaigns
• Identifying opportunities to strengthen and grow existing accounts
• Maintaining a high standard of brand representation

More Than Account Management

We don’t want someone who simply responds to emails and schedules meetings.

We’re looking for someone who understands that strong client management means becoming a trusted partner.

You should be comfortable asking questions, challenging ideas constructively, finding solutions and taking ownership when something needs attention.

What You’ll Bring

We’re interested in people who combine strong relationship-building skills with commercial awareness.

You’ll ideally bring:

• Excellent verbal and written communication
• Strong relationship-management skills
• Commercial awareness
• Confidence presenting information and results
• Organisation and attention to detail
• Problem-solving ability
• The confidence to manage expectations
• A proactive approach to identifying opportunities
• Professionalism when handling challenging conversations
• The ability to manage multiple priorities and deadlines

Experience within client services, account management, sales, business development, customer acquisition or campaign management would be advantageous.

What Success Looks Like

You’ll know your clients, understand what matters to them and be able to anticipate what they need rather than simply reacting to requests.

Success means strong relationships, clear communication, effective campaigns, client retention and consistently finding ways to deliver more value.

As you establish yourself within the business, there will also be opportunities to take greater ownership of accounts, campaigns and client strategy.

What’s On Offer

• £42,000–£48,000 annual salary
• Performance-related bonus opportunities
• Ongoing professional development
• Regular coaching and performance reviews
• Car allowance opportunities
• Company events and team activities
• Performance incentives and recognition
• Opportunities to take on larger client accounts
• Long-term career development within a growing business

Build Relationships That Drive Results

If you’re commercially minded, confident with clients and enjoy taking ownership of relationships and results, we’d like to hear from you.

Apply today for the Client Manager position in Chelmsford.

Pay: £42,000.00-£48,000.00 per year

Benefits:

• Company events
• Health & wellbeing programme
• Life insurance
• On-site parking

Work authorisation:

• United Kingdom (preferred)

Work Location: In person