Client Onboarding and Account Management - Night Shift

Lead large and complex LOB operations, managing a 50+ member team to deliver highquality, costeffective services for U.S. stakeholders.

Own financial performance of the LOB, including budgeting, revenue management, expense control, and productivity improvement.

Build strong relationships with U.S. partners and stakeholders, ensuring effective work planning, delivery, issue resolution, and business alignment.

Drive operational excellence through continuous improvement, strong governance, proactive risk management, and robust internal controls.

Develop a skilled, flexible workforce by enabling career growth, optimizing resource planning, and enhancing employee engagement and retention.

Foster a highperformance culture through effective leadership, recognition programs, and readiness to work night shifts to support U.S. operation

Build highperformance culture through effective leadership, recognition programs

In this role, you will:

Provide leadership across Security Master, Pricing Account Maintenance, Reference Data Management, Remediation, Enterprise Integration and Institutional onboarding functions, with strong understanding of associated risks and regulatory requirements.

Guide teams to improve processes, enhance controls, optimize resources, and deliver on WIM Operations strategic priorities.

Collaborate with senior leaders to influence strategic direction and contribute to longterm transformation goals across client, operational, risk, cultural, and financial outcomes.

Recruit, develop, and retain top talent while fostering a highengagement, highaccountability culture supported by clear performance metrics.

Ensure robust compliance by implementing operational policies, adhering to regulatory standards, and meeting SLAs with partners and stakeholders.

Develop and execute multiyear transformation roadmaps, including effective change management plans in partnership with COEs, Operations, Ops Tech, and crossfunctional teams.

Lead continuous improvement by simplifying endtoend processes, benchmarking industry best practices, and ensuring procedures remain current and efficient.

Develop and implement measurement strategies with Finance and other partners to track impact, ensure alignment with goals, and drive remediation where required.

Leverage datadriven insights to manage team performance, enhance decisionmaking, and drive operational excellence. datadriven insights to manage team performance, enhance decisionmaking, and drive operational excellence.

Required Qualifications:

6+ years of Reference Data management functional leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

3+ years of functional leadership experience

Overall experience of close to 20 years in the above-mentioned functional areas.

Lead Operations, managers for a large, complex LOB and/or multiple LOBs

Build and lead a team of approximately 50+ across a LOB or LOBs. This span is based on the complexity of the process.

Build and lead a team to deliver quality and cost-effective offshoring solutions to the global partners

Manage the LOB’s budgets, revenues and expenses

Engage and manage stakeholder relationships and provide solutions when needed

Engage the global partners to plan, assign and manage the delivery of work

Operational Excellence: focus on driving continuous improvement

Risk Management: proactively identify risks and build robust internal controls

Develop and maintain a flexible and skilled resource base for provision of the service collaborating   with colleagues for efficient resource management

Create opportunities for growth, both horizontal and vertical.

Use Rewards and Recognition to motivate staff and encourage performance.

Improve Staff Engagement and manage attrition.

Should be willing to work in night shift

Desired Qualifications:

Expertise in Wealth Management or Financial Services Industry business and operational capabilities.

Demonstrated ability leading a major function or large geographic segment of a financial services organization

Demonstrated ability to interact with effectively with a variety of contacts, primarily senior management

Solid budget forecasting and risk management skills

Demonstrated ability to manage through middle and upper-level managers

Demonstrated ability to contribute to companywide strategy and to use strategy to drive results

Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas

A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment.  Multi-cultural sensitivity a must.

Exhibits excellent problem solving and analytical skills

Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools. Experienced in process improvement and quality frameworks

Excellent soft skills - communication skills and ability to influence at senior levels

Strong people leadership experience, ability to navigate across global leaders.

Demonstrate expertise in project management, stakeholder engagement, people leadership, delivery of quality work products

Ability to articulate issues, risks, and proposed solutions to various levels of staff and management

Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Ability to negotiate and facilitate issue resolution

Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Preferably with a FINRA Series 7/24/99

Job Description - Additional LanguageJob Description - Additional Language

Overall experience of close to 20 years in the above-mentioned functional areas.

Solid understanding of Security Master, Pricing Account Maintenance, Reference Data Management, Remediation, Enterprise Integration and Institutional onboarding functions, with strong understanding of associated risks and regulatory requirements. Risk associated with the functional workflows

• Functional knowledge of different type of security set up, pricing updates and industry knowledge on the maintenance requirements – experience in working and managing complex regulatory changes

Good understanding of different type of document types used for regular accounts & also trust, IRA, estate, UHNI & HNI accounts

Understanding of reporting of performance

•            Develop and execute processes and tools to hold individuals and teams accountable for progress.

• Contribute to the development of digital strategies to improve the client experience by usage of Automation and Ai tools
• Ensure all compliance and regulatory requirements are implemented, and SLAs to all partners and stakeholders are met.
• Participate in the review of end-to-end business processes to determine where we can simplify and create more efficiencies.
• Implement a continuous improvement program to ensure processes and procedures remain current and appropriate in line with the regulatory and legal changes