Client Onboarding & Support Associate

Frontier Fiber is now officially a Verizon company, and we're ready for what comes next. Hollis Point Solutions, a sales and development firm, is looking for a Client Onboarding & Support Associate to help customers make the most of this exciting transition. The Client Onboarding & Support Associate also guides customers through fiber internet plans, TV packages, and service setups that offer real, tangible value.

As a Client Onboarding & Support Associate, you'll get hands-on training on Frontier's offerings until talking about them feels as natural as recommending your favorite spot to a friend. Frontier Fiber's speeds sell themselves, and the TV bundles make the decision even easier. The Client Onboarding & Support Associate's role is to bring that story to customers face to face, one genuine conversation at a time.

Responsibilities of the Client Onboarding & Support Associate

• Connect with customers in person to introduce Frontier's internet and TV services as a meaningful upgrade to their home connectivity and entertainment.
• Make customer education a priority, breaking down how Frontier's services deliver faster internet and a better TV experience for the whole household.
• Present Frontier's solutions as a clear, compelling alternative to slow internet or limited TV options, keeping the focus on real-world benefits people actually care about.
• Build customized plans around each customer's needs and budget so they walk away knowing they got the best fit for their situation.
• Handle questions and concerns with patience and clarity, so customers feel confident about making the switch to Frontier.
• Support customers through the full process, from sign-up to installation, making sure the experience feels smooth from start to finish.

Qualifications of the Client Onboarding & Support Associate

• A genuine interest in sales or customer service is a plus.
• Reliable, punctual, and driven to keep growing your skills.
• Dependable and committed to delivering a standout customer experience.
• Open to building customer service and sales skills through hands-on, real-world training.

Apply today and grow with us!

Job Type: Full-time

Pay: $1,000.00 - $2,000.00 per week

Work Location: In person