Client Onboarding & Support Specialist

Frontier Fiber is now officially a Verizon company, and Mission Hills is ready for the upgrade. Hollis Point Solutions, a sales and development firm, is seeking an Client Onboarding & Support Specialist to help our customers take full advantage of this merger. The Client Onboarding & Support Specialist also guides customers through fiber internet plans, TV packages, and service setups that deliver unbeatable value.

As a Client Onboarding & Support Specialist, you'll train on Frontier's offerings until you can talk about them as naturally as recommending your favorite restaurant. Frontier Fiber's speed speaks for itself, and TV bundles make the value even clearer. The Client Onboarding & Support Specialist’s job is to share that with our customers in person, one conversation at a time.

Responsibilities of the Client Onboarding & Support Specialist

• Connect with customers in person to introduce Frontier’s internet and TV services as a game-changer for their home connectivity and entertainment.
• Prioritize customer education, explaining how Frontier’s services deliver faster internet and a superior TV experience for the whole family.
• Present Frontier’s solutions as the obvious choice for replacing slow internet or limited TV options, focusing on real-world benefits.
• Offer customized plans that match each customer’s usage and budget, ensuring they get the best value from Frontier.
• Address concerns with patience and clarity, helping customers feel confident about switching to Frontier.
• Guide customers through every step of the upgrade, from signing up to installation, to ensure a smooth and positive experience.

Qualifications of the Client Onboarding & Support Specialist

• A high school diploma or equivalent is preferred.
• Genuine passion for sales or customer service is a plus.
• Reliable, punctual, and committed to continuous sales improvement.
• Dependable and committed to delivering a high-quality customer experience.
• Willingness to develop customer service and sales skills through hands-on training.

Pay: $3,800.00 - $5,000.00 per month

Work Location: In person