Client Onboarding Expert

Job highlights

• Education: Graduation / Postgraduate in Business,Marketing,or a related field
• Technical Skills: Proficiency in Excel / Google Sheets and sales-related CRM systems
• Experience: 5+yr in an MNC / start-up environment or previous experience in e-commerce and calling preferred

Role Charter:

How will this role shape you

Are you passionate about the e-commerce industryDo you thrive on connecting with a diverse range of online sellersIf you re looking for a role that offers steep growth and the opportunity to interact with various businesses, then we invite you to apply for the position of Onboarding Specialist .In this role, you will primarily engage with D2C sellers on marketplaces, educating them about our product and helping them enhance their operations.

A day in the life of a Onboarding Specialist

1. Interact with 100-150 e-commerce sellers selling on platforms (like AZ/FK).

2. Pitch solutions and create funnels from leads..

3. Documentation and seller interactions and updates accurately within CRM systems.

4. Maintain clarity on accounts and ensure consistent follow-ups.

5. Collaborate with your managers to enhance your skills.

What will an ideal candidate look like

Experience: 1.5+yr in an MNC/start-up environment or previous experience in e-commerce and calling preferred. Experienced with a keen interest in onboarding and business development are also encouraged to apply.

Education: Graduation/Postgraduate in Business, Marketing, or a related field.

Technical Skills: Proficiency in Excel/Google Sheets and sales-related CRM systems.

Language Proficiency: Strong speaking proficiency in Hindi and English is mandatory.

Sales Mindset: Ability to understand seller needs and proactively address their challenges.

Relationship Building: Excellent interpersonal and communication skills to build and maintain strong relationships with sellers.

Analytical Skills: Strong analytical and problem-solving abilities to interpret data and translate insights into actionable strategies.

Team Collaboration: Ability to work effectively within a team in a fast-paced environment.

Adaptability: Thrive in a dynamic and ever-changing landscape.

Time Management: Strong planning and prioritisation skills.