Client Operations Analyst

Pittsburgh, PA, United States (Hybrid)500 Ross StreetPittsburghPAUS

Contract (6 months)

Published 9 hours ago

Excel

Critical Thinking

Excellent Written and Verbal Communication Skills

Microsoft 365

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance, and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Job Summary:

We are seeking a Client Operations Analyst to support daily operational activities within a leading financial services organization. This role will be responsible for managing transactional workflows, performing reconciliations, reviewing external documentation, and resolving discrepancies related to client portfolios.

This is a 6-month contract with strong potential for conversion to a full-time position, based in Pittsburgh, Pennsylvania, with an expectation of 4 days per week onsite. The ideal candidate is detail-oriented, possesses strong communication skills, and thrives in a fast-paced, client-focused environment.

This position offers a structured onboarding experience, including hands-on training and mentorship through a dedicated buddy program. Recent graduates with relevant internship experience are encouraged to apply.

Key Responsibilities:

• Portfolio Management: Support the day-to-day operational management of 3-5 client portfolios, ensuring transactions are processed accurately and efficiently.
• Transaction Processing & Reconciliations: Review and reconcile cash transactions, investigate discrepancies, and resolve exceptions by analyzing internal records and external documentation.
• Client Support & Communication: Serve as a point of contact for clients, issuers, and brokers by providing timely updates, answering questions, and resolving operational issues through both verbal and written communication.
• Document Review & Exception Management: Analyze notices, financial documents, and transactional data to identify inconsistencies and implement appropriate resolutions.
• Operational Efficiency & Process Improvement: Support ongoing efforts to improve transaction processing, identify opportunities for automation, and participate in initiatives involving tools such as AI, Power BI, and workflow optimization technologies.
• Cross-Functional Collaboration: Partner with internal teams to ensure service levels are maintained, escalations are addressed, and client expectations are consistently met.

Qualifications:

• Bachelor's degree required
• Strong problem-solving and critical-thinking abilities
• Excellent verbal and written communication skills
• Ability to manage multiple priorities while maintaining attention to detail
• Strong organizational and time-management skills
• Proficiency with Microsoft Office applications, including Excel
• Ability to work independently while also collaborating effectively within a team environment

Preferred Experience:

• Previous experience in banking, financial services, corporate banking, loan operations, or brokerage operations
• Experience with reconciliations and transactional processing
• Exposure to loan servicing platforms such as Solvis
• Internship or professional experience within an operations or client service environment
• Familiarity with AI tools such as Claude and Copilot
• Experience using Power BI or other reporting and automation tools

Why Join Us:

This is an excellent opportunity to launch or continue your career within a globally recognized financial services organization. You'll gain hands-on experience supporting client operations, develop expertise in financial transactions and reconciliations, and work alongside experienced professionals in a collaborative environment. With significant training, mentorship, and the potential for full-time conversion, this role provides a strong foundation for long-term career growth.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Pay Rate Range

Min Pay Rate$24

Max Pay Rate$30

CurrencyUSD

Unithourly

USD2430HOUR

Additional Notes

Applications will be accepted on an ongoing basis.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Benefits Information

Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.