Client Operations and Support

About NBS

We’re a full banking service provider, dedicated to understanding our client’s needs and to providing a superior level of service. We make banking easy for our clients – whether individuals, families, businesses or community-focused organisations and work together to support their growth and success.

We believe in placing an emphasis on building long-term, personal relationships with our clients. Every client is more than just a number to us; they’re part of our extended family. It’s why our clients stay with us year after year and why we have multi-generational families who bank with us.

Banking that’s mutually beneficial.

Unlike the big banks we're a mutual society. This means we’re owned by our clients, not shareholders and can think differently about our profits. We invest our profits back into the business to provide service improvements for our clients and offer support to local community groups through our sponsorship and community investment programme.

Our clients love that we play a part in building stronger, more connected communities by supporting and investing in hundreds of charities and community organisations in the regions they live in each year. Over the last 10 years we’ve invested over $8 million into our communities.

About the role

We’re seeking a full time motivated and detail‑oriented Operations Support person to join our team. You’ll power our client and branch service delivery, providing operational and administrative support to our branch network from our operations centre. You will help ensure smooth banking processes and the delivery of high‑quality transactional services to our clients including AML/CFT monitoring. This role supports colleagues who work directly with clients and contributes to a compliant, efficient, and positive client experience.

Key responsibilities

You’ll do:

• Support daily banking operations, including reconciliation, balancing, debit card and ATM support
• Assist with transactional banking services and promote core products where appropriate
• Support Not for profit account opening and maintenance including fixed rate reviews, and term investments
• Ensure all work meets regulatory, compliance, and risk requirements
• Work collaboratively to support service quality and business growth
• Monitor AML/ CTF and Fraud Alerts

About you

You’ll bring:

• Experience in banking, financial services, or a similar client‑focused operational role
• Strong attention to detail and the ability to manage multiple tasks
• Excellent communication skills and a customer‑focused approach
• An understanding of compliance and risk, or a willingness to learn
• Ability to work independently
• A positive, team‑oriented attitude with a strong work ethic
• Knowledge of AML/CTF requirements

What we offer

We know our people make us who we are. In return for your passion and commitment we offer a competitive salary as well as on-going professional development opportunities.

It’s an exciting time to join NBS as we continue to grow our business. If you want to make a difference and deliver an exceptional administration service, we want to hear from you, apply today!

To apply for this role you must be a New Zealand citizen, resident, or have already secured the right to work in New Zealand.

The role is based in our Nelson City office.

Please attach your CV and cover letter.

Applications close COB Monday 29 September 2026

NBS is not a registered bank.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?