Client Operations Associate

Full job description

Client Operations Associate

Atlanta, GA | Hybrid

Townley Kenton, Inc. is a boutique independent insurance agency serving complex commercial clients and affluent individuals across Georgia and the Southeast. We are growing quickly and intentionally, and we are looking for sharp, dependable, and curious people to grow with us.

This role is ideal for someone early in their career (or making a thoughtful career pivot) who wants exposure, responsibility, and a clear path forward—not just a job.

The Opportunity

The Client Operations Associate is a utility player—someone who supports client service teams, keeps the operation running smoothly, and learns the business from the inside out.

In a perfect world:

• One hire will grow toward Commercial Lines
• One hire will grow toward Personal Lines

We will help you find your lane.

Townley Kenton pays for and requires team members in this role to obtain their Georgia Property & Casualty insurance license, opening the door to rapid learning, increased responsibility, and long-term career growth.

What You’ll Do

• Support client service teams with administrative and operational tasks
• Handle incoming calls, payments, endorsements, and service requests
• Process mail, documents, and data within our agency management system
• Assist with renewals, policy changes, and client communications
• Follow defined workflows while learning why they exist
• Set and achieve daily, weekly, and monthly goals
• Take on increasing responsibility as skills and confidence grow

What We’re Looking For

• Highly organized, dependable, and detail-oriented
• Strong written and verbal communication skills
• Comfortable learning new systems and technology
• Curious, proactive, and willing to ask questions
• Calm under pressure and eager to improve
• Administrative or office experience is helpful—but not required
• Business, communications, or related degree is a plus

What Success Looks Like

• Clients feel cared for and respected in every interaction
• Teammates trust you and enjoy working with you
• You proactively learn agency systems and insurance fundamentals
• You identify problems early and help solve them
• You consistently look for ways to improve speed, accuracy, and process
• You raise your hand for responsibility instead of waiting to be asked

Why Townley Kenton

• 80-year independent agency with a modern, growth-oriented mindset
• Boutique environment where your work is visible and valued
• Clear investment in education, licensing, and development
• Competitive pay, benefits, and real career runway
• A culture that rewards initiative, professionalism, and integrity

We don’t hire people to keep them small—we hire people to help them grow.

Pay: $48,700.00 - $58,700.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person