RNC Solutions

Job Expectations:
<ul>
<li>Position Type: Experienced - Individual Contributor</li>
<li>Employment Type: Full-Time, Permanent (Direct Hire)</li>
<li>Work Setup &amp; Location: Fully Onsite - IT Park, Cebu</li>
<li>Work Schedule: Weekdays; Mid/Night Shift</li>
<li>Industry: Logistics &amp; Supply Chain Technology</li>
</ul>
About the Job:
We are looking for a Customer Operations Coordinator to join our client's team and ensure the timely completion of financial close activities for assigned clients. In this role, you will oversee production status reporting, prepare performance and customer service reports, manage customer concerns, and monitor service ticket progress. You will also coordinate with internal teams and clients to resolve issues, improve operational efficiency, and ensure the timely delivery of client requirements.
Key Responsibilities:
<ul>
<li>Manage production reporting for assigned clients, ensuring the timely completion of invoice processing, audit reviews, cost allocation, and settlement activities.</li>
<li>Prepare and analyze weekly production and customer service reports, monitor trends, and escalate potential risks.</li>
<li>Serve as the primary point of contact for client concerns, coordinating with internal teams to resolve invoice processing, audit, cost allocation, and system-related issues.</li>
<li>Coordinate client meetings and provide regular updates on deliverables, processing status, and outstanding concerns.</li>
<li>Prepare and support monthly delivery business reviews and respond to day-to-day client correspondence.</li>
<li>Review client data reports and recommend improvements to reporting accuracy, content, and processing cycle times.</li>
<li>Provide backup support as assigned by management.</li>
<li>Travel to client sites occasionally and work outside regular hours when required.</li>
<li>Communicate with clients, carriers, and internal stakeholders primarily in English, using an additional regional language when required.</li>
<li>Perform other responsibilities as assigned based on business needs.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree in Business Administration, Accounting, Supply Chain Management, or a related field.</li>
<li>At least 3 years of experience in financial analysis or logistics, particularly in billing, cost allocation, data analysis, or accounts payable (AP).</li>
<li>Proficiency in Microsoft Excel, including VLOOKUPs, pivot tables, formulas, macros, and reporting features; exposure to ERP/MRP systems is an advantage.</li>
<li>Ability to manage multiple client deliverables, work under pressure, and adapt to changing priorities.</li>
<li>Proactive, dependable, and professional, with the ability to make sound decisions and work effectively with stakeholders at all levels.</li>
<li>Excellent written and verbal English communication skills, with the ability to work effectively with clients and internal stakeholders; proficiency in additional regional languages is a plus.</li>
<li>Can start immediately, if possible.</li>
</ul>
Pay: Php32,000.00 - Php35,000.00 per month
Benefits:
<ul>
<li>Company events</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Opportunities for promotion</li>
<li>Pay raise</li>
</ul>
Ability to commute/relocate:
<ul>
<li>Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
Application Question(s):
<ul>
<li>What is your asking salary for this role?</li>
<li>What is your current salary?</li>
<li>What is your notice period/availability for employment?</li>
</ul>
Education:
<ul>
<li>Bachelor's (Required)</li>
</ul>
Work Location: In person

Client Operations Coordinator (Billing)

Client Operations Coordinator (Billing)

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