Client Operations Coordinator

Location: In-Person
Employment Type: Full-Time

About Us

We are an audio electronics company specializing in professional wireless audio products, audio accessories, and technical solutions. We are looking for a customer-focused individual with a strong understanding of audio electronics who enjoys helping customers and solving technical problems.

Position Summary

The role will be a support contact for customers, providing product information, technical support, order assistance, and troubleshooting guidance. The ideal candidate is knowledgeable about audio electronics, detail-oriented, and passionate about delivering an exceptional customer experience. They’ll also be supporting other managers in other departments when need for customer support decreases.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide technical support and troubleshooting for audio electronic products.
• Assist customers with product selection based on their specific needs.
• Maintain accurate customer records and service documentation.
• Coordinate with production and technical teams to resolve customer issues.
• Create and maintain customer support documentation and FAQs.
• Ensure a professional and positive customer experience at all times.
• Support other departments when required

Qualifications

• Strong knowledge of audio electronics and audio equipment.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical issues and explain solutions clearly.
• Strong attention to detail and organizational skills.
• Comfortable using computers (Mac OS), email, spreadsheets, and customer database software.
• Ability to work independently and as part of a team.
• Experience with wireless audio systems, speakers, mixers, microphones, or related equipment is an asset.

Preferred Skills

• Experience in front facing customer service is mandatory
• Experience in troubleshooting products through phone/email an asset
• Technical sales or product support experience.

What We Offer

• Competitive compensation based on experience.
• Hands-on work with innovative audio technology.
• Supportive and collaborative team environment.
• Opportunities for growth and professional development.

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

How to Apply

Please submit your resume along with a brief description of your experience with audio electronics and customer service. We look forward to hearing from candidates who are passionate about technology and helping customers succeed.

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Pay: $19.00-$24.00 per hour

Expected hours: 40.0 per week

Application question(s):

• Do you have any interests in audio electronics?
• Tell us about a time you helped a customer solve a complex problem.

Experience:

• Customer service: 1 year (required)

Work Location: In person