Client Operations Coordinator

About the role

Black Bear Fulfilment is a Melbourne 3PL warehousing and fulfilment business serving D2C ecommerce clients. We are hiring a Client Operations Coordinator to own the delivery of client requests from the moment they land to the moment they ship.

You sit between our clients and our warehouse floor. You will plan the client requests, direct the labourers who do it, keep it on schedule and keep clients informed along the way. When something slips, you will see it first and fix it. It is a hands-on role for someone who likes a full day, clear outcomes and being the person everyone comes to for answers.

Location: Melbourne, VIC (on site) Employment type: Full time Reports to: Operations Manager

What you will do

• Scheduling and planning: Set timelines for client requests and warehouse tasks.
• Running the floor team: Direct and support labourers through the day so work is completed on schedule and to the client's spec.
• Client and vendor communication: Be the main point of contact between the warehouse, and certain clients. Confirm requirements, give clear updates and close the loop.
• Progress tracking: Monitor work as it moves through the warehouse, catch delays early and clear bottlenecks before the client feels them.
• Documentation: Keep accurate records of task timelines, meeting notes and status reports so nothing relies on memory.
• Resource support: Help manage workload, order supplies and make sure the team has the tools and materials they need when they need them.

What you will bring

• Organisation: Strong multitasking and time management. You can hold several client requests at once without dropping any.
• Communication: Clear verbal and written skills for client updates, team instructions and status reports.
• Tech literacy: Comfortable with office software, spreadsheets and scheduling tools. You pick up new systems quickly.
• People skills: Able to direct a team on the floor, set expectations and keep things calm when the day gets busy.
• Education and experience: A background or qualification in business, administration or a related field, plus relevant experience coordinating tasks or teams. Warehouse, logistics or 3PL experience is a strong advantage.
• Eligibility: Full Australian working rights.

Why Black Bear

• A growing business where your decisions show up on the floor the same day.
• Direct access to the owner and operations leadership. No layers between you and the people who can say yes.
• A young and friendly workplace where culture comes first.
• Variety: multiple clients, products and carriers means no two days look the same.
• Competitive salary based on experience.