Client Operations Coordinator - REMOTE

For our community currently living in the Philippines, we are looking for new people interested in joining the Gordian Staffing Family and developing their careers! Gordian Staffing, A New Way of HR. We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

We invest in top-tier management professionals and prioritize strong, long-term relationships with our Boards and residents. If you're looking to make a meaningful impact in communities and grow with a company that values adaptability, teamwork, and excellence, this is the opportunity for you.

As a Client Operations Coordinator , you will be responsible for:

• Execute a variety of high-volume, deadline-sensitive operational processes and recurring Shared Services functions in accordance with established policies, procedures, and service standards.
• Collaborate with internal departments and stakeholders to ensure operational requests and services are completed accurately and within established deadlines.
• Support a variety of Shared Services programs and processing functions, which may include client communications, eVoting, DocuFile, mailing and distribution services, shared mailboxes, and other centralized operational support functions.
• Monitor and manage departmental mailboxes, work queues, and incoming requests to ensure timely routing, processing, follow-up, and completion.
• Prepare, process, compile, maintain, and distribute operational documents, reports, client-facing materials, communications, correspondence, books, packets, and other materials as assigned.
• Coordinate meeting, communication, and administrative support requests, including scheduling, technology setup, distribution of materials, and related logistical support.
• Provide supplemental administrative and operational support to communities and other departments based on business needs, workload demands, and organizational priorities.
• Identify process inefficiencies, recurring issues, and opportunities for improvement and recommend solutions that enhance operational consistency, efficiency, and service delivery.

Work Schedule: Standard Time:

Monday to Thursday: 11:00 pm - 8:00 am / Friday: 11:30 pm - 6:00 am

Daylight Saving: Monday to Thursday: 10:00 pm - 7:00 am / Friday: 10:30 pm - 5:00 am

*You will be expected to complete 20 hours of paid pretraining prior to your official start date. Benefits:

• Competitive Salary (According to experience).
• Remote Work
• 13th Month
• Holiday bonus
• HMO / Medical Care Allowance
• Paid PTOs

Minimum requirements

• High school diploma or equivalent.

• At least 1 year of experience in administrative support, operations, shared services, customer service, or a related function.

• Demonstrated ability to manage multiple priorities and complete deadline-sensitive work accurately.

• Proficient in Microsoft Office Suite with the ability to quickly learn new systems and technology.

• Strong English skills (verbal and written)

• Self-motivated and proactive with strong follow-through and problem-solving skills.

• Strong attention to detail, accuracy, and quality.

• Have your own equipment (laptop or desktop). The device must comply with the following specifications:

  • Operating systems: Windows 10/11 or MacOS
  • CPU: 1.8 GHz or faster processor
  • RAM: 2 GB or more
  • Hard drive: 128 GB or more (preferably Solid State Drive)
  • Min. 50 Mbps Internet speed

Apply now to start your process and become part of our team!