Client Operations Executive (Japanese Speaking)

We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market-leading airport experiences programme which provides travellers access to over 1300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport dining and spa offerings worldwide. Our membership programme is backed by almost 30 years of experience and during this time we have offered millions of Members an enhanced airport experience. Our continued investment and dedication to the customer experience means we remain number one.

We are offering......

• Hybrid work arrangement (work from home/office)
• 15 to 18 days Annual Leave
• 16 weeks Maternity / 14 days Paternity Full Paid Leave
• Discretionary Bonus
• Free Priority Pass Membership (unlimited airport lounge access)

About this role......

• Support in ensuring B2B accounts are set-up and administered efficiently and effectively
• Handle B2B clients' enquiries and complaints
• Identify and support on cases' investigation and resolution issues
• Responsible for the invoice / reports and other documentations with clients in a timely manner
• Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts
• Maintain a strong awareness of good practice business processes and policy compliance
• Perform ad-hoc project as assigned

You might fit for the role if you have...…

• Degree in Business Administration or related disciplines
• Minimum 1 year of working experience preferably in customer services, operations or project management
• Account servicing or Sales Support/Administration experience, preferably in banking / finance industry
• Excellent inter-personal, customer servicing and problem-solving skills
• Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (JLPT N2 or above is preferred)
• Proficient in other Asian languages is an advantage
• Proactive, detail-oriented, highly organized in work procedures
• Able to work in a fast-paced environment and meeting tight timelines
• Well versed in MS Office and hands on experience in using systems

If you are interested in the roles and willing to take up new challenges, please send full resume with latest and expected salary by clicking Apply Now.

To learn more about us, please visit our website at https://www.prioritypass.com/en

Personal data collected will be treated in strict confidence and used only for recruitment-related purpose. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 12 months.