Client Operations Manager

Job Description – Client Operations Manager

Position: Client Operations Manager
Department: Operations / Client Management
Experience: 2–5 Years
Location: siliguri
Employment Type: Full-Time

About the Role

We are looking for a proactive and experienced Client Operations Manager to manage day-to-day client operations, maintain strong client relationships, coordinate internal teams, and ensure smooth and timely delivery of services.

Key Responsibilities

• Manage day-to-day operations for assigned clients.
• Act as the primary point of contact for clients and handle their queries professionally.
• Understand client requirements and coordinate with internal teams for timely execution.
• Monitor service delivery, quality, timelines, and client satisfaction.
• Coordinate with recruitment, HR, operations, and other departments as required.
• Track client requests, complaints, follow-ups, and resolutions.
• Prepare regular operational and client performance reports.
• Maintain accurate records of client communications and activities.
• Identify operational issues and take appropriate corrective action.
• Build and maintain long-term professional relationships with clients.
• Conduct regular follow-ups with clients to understand changing requirements.
• Support business development and client retention activities.
• Ensure company policies, processes, and service standards are followed.
• Handle escalations and resolve issues efficiently.

Required Skills

• Excellent communication and interpersonal skills.
• Strong client relationship management skills.
• Good leadership and team coordination abilities.
• Strong problem-solving and decision-making skills.
• Good knowledge of MS Office / Google Workspace.
• Ability to manage multiple clients and tasks simultaneously.
• Strong follow-up and time-management skills.
• Professional attitude and excellent organizational skills.

Qualification

• Graduate in any discipline.
• MBA/PGDM in Operations, Management, HR, or a related field will be an advantage.

Preferred Experience

• 2–5 years of experience in Client Management,Client handling, business genration Operations, Recruitment, HR, BPO, Consultancy, or a similar role.
• Candidates with experience handling multiple clients and teams will be preferred.

Key Performance Indicators (KPIs)

• Client satisfaction and retention.
• Timely resolution of client issues.
• Operational efficiency.
• Timely completion of client requirements.
• Quality of service delivery.
• Team coordination and productivity.

Salary

₹15,000 – ₹20,000 per month, depending on experience and skills.

Benefits

• Performance-based incentives.
• incentive upto 2 lakh per month
• Professional growth opportunities.
• Supportive work environment.
• Training and development opportunities.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month