Client Operations Manager (German-speaking)

Elevate is a Flexible Workforce Solutions company, delivering innovative, end-to-end business solutions. With over 20 years of experience, we operate from 14 offices across 9 countries, with offices in Sofia, Plovdiv, Varna, Burgas and Shumen in Bulgaria, with partner network of employers in multiple industries such as IT, Engineering, Automotive, Accounting & Finance, Retail, Logistics, Manufacturing and Hospitality. With a focus on Advanced Workforce Solutions, International Mobility, Hybrid Workplace, and AI, our vision is clear: we are here to transform the Future of Work and drive success by empowering people and businesses to advance together.

Do you love turning a great team into great results, and keeping customers genuinely happy along the way?

We're looking for an Оperations leader to take full ownership of a customer program: its performance, its people, and its client relationship.

What you'll do:

• Partner with the customer as the main point of contact, building trust and keeping our management and the client's team aligned.
• Own the program's performance and deliver on the agreed KPIs, SLAs, and quality standards.
• Forecast volumes and plan shifts and resources to keep the operation stable and efficient.
• Lead and inspire a hybrid team of Team Leads, Subject Matter Experts, and freelance Talents, on-site and remotely.
• Attract, hire, and retain strong talent, and grow people through coaching, mentoring, and clear career paths.
• Set clear goals, give regular and honest feedback, and support individuals with improvement plans when needed.
• Keep stakeholders informed with clear reporting on daily operations and results.
• Spot opportunities to improve, and lead process changes that make the operation smarter and more effective.
• Step in quickly when issues arise, and resolve escalations with decisive corrective actions.
• Promote a culture of compliance, in line with our workforce policies and code of conduct.

What you bring:

• Bachelor's or Master's degree in Business Administration, Economics, International Relations, Management, Communications, or a related field.
• Fluent in German and English (C1 level), as you will work daily with customers and colleagues in both languages.
• At least 3 years of hands-on experience in customer management, with a track record of building strong client relationships and keeping customers satisfied.
• At least 2 years of experience in a contact center environment, so you know what it takes to run a high-quality service operation.
• At least 2 years of experience in operations and people management, ideally leading Team Leads or managers and turning targets into results.
• Proven ability to lead virtual, cross-cultural teams and keep them engaged and aligned.
• Excellent written and spoken communication skills, and the confidence to speak to customers at every level.
• Strong planning, organizational, and time management skills, with the ability to prioritize and meet deadlines.
• A sharp eye for detail and a problem-solving mindset.
• Advanced Microsoft Office skills, especially Excel and PowerPoint, for analysis and customer reporting.

What you'll get:

• Competitive salary and a benefits package.
• A hybrid working model, combining office collaboration with the flexibility to work from home.
• The opportunity to join a globally recognized company with a stable and supportive working environment.
• A collaborative team where knowledge sharing and continuous learning are part of the everyday culture.
• Structured onboarding to help you settle into your role with confidence.
• Long-term career development within a growing international organization.

Interested?

Send us your CV in English. We will contact qualified applicants for the next steps.

Have questions?

Reach out to our HR team:

Antoniya Petrova – +359 888 570 041

Not the right fit?

Refer a friend and earn a reward through our “Refer-a-Friend” program!

Elevate's recruitment work is based on Certificate No. 3951/19.06.2025 for carrying out intermediary activities in employment information and placement.