Client Operations Specialist

Role & responsibilities

• Manage day-to-day brand operations across the gift card and rewards ecosystem, ensuring smooth and accurate execution.
• Monitor brand availability, denominations, pricing, discounts, validity, and other operational parameters.
• Extract and analyze data across brands, categories, and channels to identify trends, gaps, and business opportunities.
• Prepare weekly/monthly MIS, dashboards, and performance reports using Advanced Excel and PowerPoint.
• Monitor brand and campaign performance and highlight key trends, anomalies, and areas requiring action.
• Execute and monitor promotional campaigns, including pre-launch checks and post-launch performance tracking.
• Conduct detailed QC checks to ensure correct campaign, offer, pricing, and brand configurations.
• Identify operational issues such as stock-outs, data discrepancies, configuration gaps, and system-related issues, and pre pare RCA's
• Coordinate closely with internal Business, Technology, Marketing, Operations, Finance, and other teams to ensure timely execution and resolution.
• Maintain strong ownership of operational activities, ensure data accuracy and timely reporting, and continuously identify opportunities to improve processes and efficiency.

Preferred candidate profile

• 2+ years of experience in business/brand/Seller/Client operations in e-commerce, fintech, loyalty, rewards, gift cards, or a similar environment.
• Strong analytical skills, Advanced Excel, good PowerPoint skills, attention to detail, problem-solving ability, and strong internal coordination/follow-up skills.