Client Operations Supervisor

About Flowstate

We are a performance-first, AI-first, email and lifecycle automation agency working with mid-tier and enterprise brands across many industries. What sets us apart is how we deliver: we combine data-driven strategy with AI-powered execution. That means AI agents, email workflow automation, smart data integration, and practical automation that actually drives growth - not hype.

We help our clients understand where automation and AI truly move the needle and how to implement it in a sustainable, compounding way. We also eat our own cooking - using automation internally to accelerate delivery, streamline operations, and raise the quality bar.

Our team is remote-first, fast-moving, and we take pride in delivering exceptional work without the agency fluff.

The Role

We're looking for a Client Operations Supervisor to be the operational backbone of our client delivery, working alongside the General Manager. You'll sit at the centre of the agency - connecting our GM/Head of Operations and delivery team to ensure every client engagement runs smoothly, on time, and on process.

This is not a traditional account management role focused on relationship hand-holding. This is an operational role focused on systems, processes, and execution. You'll own how client work gets done, keep the team on track, and make sure nothing falls through the cracks.

A key difference here: automation and AI are central to what we do. You don't need to be a strategist or a builder - we'll train you on our approach. But we do need someone who is genuinely interested in how sales, marketing, and business automation work, can talk about it credibly with clients, and can support the rollout alongside our builders and client leads.

What You'll Do

• Own the execution of the operational client delivery processes: onboarding, project execution, reporting, and offboarding

• Coordinate project timelines and deliverables across multiple client accounts

• Maintain client health dashboards, delivery tracking, and operational reporting

• Serve as the primary operational contact for clients on day-to-day execution matters, with GM/HOO as escalation path

• Build literacy in sales, marketing, and business automation - we'll train you on our approach and offerings

• Support the rollout of automation and AI initiatives alongside our builders and client leads

• Prepare meeting agendas, notes, and action items for client and internal meetings

• Track project budgets and flag issues before they become problems

• Manage operational tools (Asana, GHL, Slack, Google Workspace)

• Identify process improvements and work with the GM/Head of Operations to implement them

• Provide weekly operational summaries to leadership

What We're Looking For

• 3+ years experience in an operations, project coordination, or client services role - agency experience strongly preferred

• Strong organisational skills and attention to detail

• Comfortable with project management tools (Asana experience is a big plus)

• Experience with CRM platforms (GHL/HighLevel experience highly regarded)

• Genuine interest in automation, AI, and how businesses can use them - even if you're early in learning

• Excellent written and verbal communication in English

• Ability to manage multiple priorities in a fast-paced environment

• Self-starter who takes ownership and doesn't wait to be told what to do

• Familiarity with email marketing, automation, or digital marketing is a bonus

Why Join Us

• Fully remote - work from anywhere in the Philippines

• Direct exposure to agency leadership, strategy, and real-world automation delivery

• Work with premium brands across Australia and internationally

• We'll invest in training you on automation and AI so you build genuine expertise on the job

• Opportunity to grow into a senior operations role as the agency scales

• Supportive team culture with clear expectations and regular feedback

To be considered for this role, please follow the application instructions below. INCOMPLETE applications will not be reviewed.

Please fill out the form here: link.flowstate.agency/widget/form/rklE3LOLX9JZbwSVQUp4?notrack=true

Inside the form, you'll need to provide the following:

• Resume

• A 3-minute Loom video introducing yourself, specifically speaking to your experience with Client Services, Project Management, GoHighLevel, and AI tools

Include the phrase “Rocky" in the “Anything else you want to tell us?” section of the application form.

Note:

1. Do not email any member of the Flowstate team directly about this application. Any direct reach out by an applicant, not following due process, will result in the applicant being disqualified.

2. ⁠This may need to go in the title - Phillipines based staff member, politely say we're not considering any geographies outside of the Philippines.

We look forward to meeting you soon!

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