Client Partner

Strategic Account Director

Large Strategic Accounts | United States

Preferred locations: Connecticut (CT), Delaware (DE), or Iowa (IA) | Travel: Must be willing to travel within the US and internationally, as required

Role Overview

The Strategic Account Director is accountable for the growth, relationship strength, and overall performance of one or more large strategic accounts. The role will focus on expanding senior-level client relationships, identifying and converting upsell and cross-sell opportunities, managing globally distributed teams, strengthening customer satisfaction, and ensuring the overall health of the client relationship.

The ideal candidate will bring a positive, results-oriented leadership style and a strong “change agent” mindset. This individual will challenge convention and help move the organization and its clients toward new opportunities, approaches, ideas, and perspectives.

About LTM

LTM combines deep industry knowledge, technology capabilities, and a strong partner ecosystem to help clients modernize their businesses and accelerate digital transformation. We work with organizations to reimagine operating models, adopt cloud and data-led solutions, improve customer experiences, and deliver measurable business outcomes through innovative technology and consulting-led engagements.

Key Responsibilities

• Develop and execute account strategies that drive long-term, profitable growth and position LTM as a trusted thought partner and business leader within the account.
• Leverage strong industry and domain knowledge to understand the client’s business aspirations and challenges and design comprehensive transformation propositions.
• Build and manage strong relationships across multiple levels of the client organization, with particular emphasis on C-suite and executive leadership stakeholders.
• Create opportunities to position LTM’s credentials, capabilities, assets, and value propositions; qualify and prioritize opportunities to maximize win probability.
• Own the long-term account strategy and goals at the business unit and corporate levels, and lead the account team toward common growth, delivery, and relationship objectives.
• Drive upsell and cross-sell initiatives across services, solutions, and geographies while maintaining a strong focus on client value and measurable outcomes.
• Connect and guide global, multidisciplinary teams, partners, and alliances across the full engagement lifecycle.
• Provide oversight of account performance, including revenue growth, profitability, P&L, pipeline, delivery governance, customer satisfaction, and risk management.
• Lead or contribute to responses for RFPs and other strategic pursuits, with a focus on innovative solutioning and differentiated business and commercial models.

Role and Skills Requirements

• 10+ years of experience managing, growing, and expanding key Fortune accounts.
• Demonstrated success in account growth, relationship management, and executive stakeholder engagement.
• Established connections with CXOs and senior executives, with the ability to build credibility as a strategic advisor.
• Strong understanding of digitally enabled business transformation, including the ability to visualize and shape transformational solutions based on customer goals, new business models, and disruptive technologies.
• Proven experience managing and connecting global multidisciplinary teams, partners, and alliances across engagement lifecycles.
• Sound operational capabilities, particularly in P&L ownership, account governance, commercial management, forecasting, and performance management.
• Proven exposure to outsourcing deals and consulting engagements, with a track record of scaling business across a managed portfolio.
• Good understanding of emerging industry trends and new business models affecting the client segment.
• Strong capability in responding to RFPs and shaping innovative solutions and newer business and commercial models.
• Excellent communication, negotiation, executive presence, and leadership skills.
• Positive, results-oriented style with a change-agent mindset and the ability to challenge convention constructively.

Location and Travel

• Preferred locations: Connecticut (CT), Delaware (DE), or Iowa (IA).
• Must be willing to travel within the United States and internationally, when required.

Equal Opportunity Statement

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Education

Relevant degree required.

Pay Range:

Base Salary: $172550 per annum to $260000 per annum; Full-time; Mid-Senior level a plus.

In addition, we offer a bonus which is dependent on achievement of targets by the role holder as well as the organization.

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.

Benefits

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.