Client Partner

Client Partner vacancy

Location: York or London

Salary: Negotiable dependant on experience

We are scarlettabbott, the leading independent employee experience and culture consultancy. As experts in EX and internal communications, we help organisations create the everyday moments that shape how work feels. We’re unique in combining insight, strategy, creative and measurement – turning ambition into everyday reality. And we know a thing or two about winning workplace culture. As a Great Place to Work Certified business, we’re recognised for creating exceptional employee experiences for our people as well as our clients.

We’re looking for an experienced Client Partner to develop trusted, long-term relationships with our clients and help grow a portfolio of accounts.

This is a commercially focused role for someone who is curious about organisations, confident with senior stakeholders and skilled at identifying where great communication, culture and employee experience work can make a meaningful difference.

You’ll build a deep understanding of each client’s organisation, priorities and challenges, connecting their needs with the right expertise from across scarlettabbott. Working closely with our Project Management and specialist teams, you’ll help shape opportunities that are strategically relevant, commercially sound and deliverable.

What you’ll be doing

Building and growing client relationships

You’ll take ownership of a defined portfolio of client accounts, developing strong relationships and maintaining a clear understanding of each client’s priorities, stakeholders, current activity and future opportunities.

You’ll:

• Develop account plans that identify client priorities, opportunities, risks and agreed actions.
• Build trusted relationships across client organisations, including with senior stakeholders.
• Lead purposeful conversations that uncover challenges, ambitions and future plans.
• Identify opportunities for follow-on work, extensions and relevant services from across the business.
• Lead regular account and relationship reviews, turning insight and feedback into practical action.
• Address concerns early and manage client expectations confidently and constructively.

Creating sustainable account growth

You’ll take a proactive approach to growing your accounts, translating client needs into well-qualified opportunities and helping those opportunities progress from initial conversation through to proposal and delivery.

You’ll:

• Build and maintain a healthy, visible opportunity pipeline.
• Shape compelling proposals and recommendations in response to genuine client needs.
• Contribute to pricing, scope development and commercial decision-making.
• Maintain accurate account, contact, opportunity and forecast information.
• Work with colleagues to understand the revenue, profitability, pipeline and delivery risks associated with your accounts.
• Support timely client decisions, approvals, contracts and purchase orders.

Partnering with Project Management

You’ll work closely with Project Managers throughout the account lifecycle. You’ll lead the client relationship, account direction and growth plan, while the Project Manager leads delivery planning and control.

Together, you’ll ensure that:

• Project Managers are involved early in new opportunities.
• Client needs, timings, dependencies, risks and commercial considerations are understood before commitments are made.
• Scopes, estimates and delivery plans are accurate, achievable and commercially sound.
• Client decisions and changes are communicated and documented clearly.
• Delivery issues and potential scope changes are identified and addressed early.
• Clients receive a consistent, joined-up and high-quality experience.

Bringing the best of scarlettabbott to every client

You’ll bring together colleagues from consultancy, creative, content, Project Management and other specialist teams to develop the right solution for each client.

You’ll create clear internal briefs and handovers, encourage constructive challenge and share relevant client, market and sector insight. You’ll also contribute to new business and pitch activity where your relationships, experience or knowledge can add value.

What we’re looking for

You’ll bring:

• Experience of managing and growing client accounts in a consultancy, agency or professional services environment.
• A strong track record of building trusted relationships with multiple stakeholders, including senior client contacts.
• Experience of identifying and progressing commercial opportunities, from understanding the initial need through to agreeing a clear scope.
• Practical experience of working with Project Managers and multidisciplinary delivery teams.
• Strong commercial awareness, including an understanding of scope, estimates, budgets, profitability, pipeline and change control.
• An understanding of employee experience, organisational culture or internal communications, or the curiosity and ability to build that knowledge quickly.
• Excellent relationship-building, influencing and stakeholder management skills.
• Confident account planning, consultative selling and opportunity qualification skills.
• Clear and persuasive written and verbal communication.
• The confidence to ask insightful questions, listen carefully and challenge constructively.
• Strong judgement, organisation and prioritisation across multiple accounts and opportunities.
• The ability to turn ambiguity into clear actions, briefs, decisions and next steps.

Work Location: Hybrid remote in York YO1 6FA