Client Partner Executive- Records Creative Team

The role sits within the GWR MENA & Türkiye Consultancy team, with the primary focus of supporting our clients’ goals —whether they are individuals, organizations, government departments, or nonprofits in reaching their ambitious goals and offering expert guidance and support. The role requires strong collaboration with the Consultancy team with its primary focus on Turkiye, and the attending of client meetings and outreach trips within Turkiye whenever required with the team.

The Client Partner Executive, Records Creative Team

is accountable for ensuring client satisfaction by thoroughly understanding the Clients brand, objectives, and creative vision. The support extends to handling projects for clients in the Levant region and working closely with the consultancy team.

This role entails evaluating and verifying record inquiries while collaborating with clients to understand their motivations and provide customized, creative solutions, ensuring the process is both accessible, motivating, and overall successful.

Key responsibilities include managing the creative process from concept to completion, ensuring that clients maximize the value of their one-of-a-kind partnership with Guinness World Records!

Key tasks:

The Client Partner Executive: Records Creative

role is designed to empower clients whether individuals, organizations, governments, or nonprofits in reaching their ambitious goals by offering expert guidance and support.

This is accomplished through the following duties and responsibilities:

Client Relationship Management:

Supports clients by aligning records with their vision and goals, offering tailored and creative solutions for success.

Creative Brainstorming Collaboration:

Leads brainstorming sessions for innovative record ideas, respecting each client's uniqueness while ensuring feasibility. Following client Brief and Brainstorms session, create a

Records Creative Report and Deck within 2-3 business days

alongside the commercial sales team. Ensure the client materials outline the value of working with GWR alongside the commercial marketing team.

Assessment of Record Enquiries:

Utilizes knowledge of record guidelines to make informed, logical decisions, working closely with Senior team members, adapting policies as needed to manage complex record scenarios.

Record Approval and Documentation:

Reviews documentation for accuracy during record approval, streamlining processes without sacrificing rigor to simplify the verification journey.

Feedback Collection:

Gathers client feedback for process improvement, enhancing the record-breaking experience.

Record Guideline Development:

Collaborates with senior team members to create accessible guidelines, simplifying record-breaking for clients.

Adjudicator Coordination:

Assists with booking adjudicators for events, ensuring smooth client-adjudicator relationships.

Customer Service Excellence:

Maintains high client service standards with timely communication, supporting clients and ensuring seamless project delivery in line with SLAs.

Issue Resolution:

Actively resolves client issues and inquiries to ensure satisfaction and a smooth project experience, escalate to Senior team members as needed.

Operations & Logistics:

Work alongside our vendors to process and ship certificates to record holders.

Key Knowledge, Capabilities and Skills

Experience and Qualifications

0-3 years of relevant experience within an account management, client handling role. Undergraduate Degree preferred but not required. Proficient in MS Excel, Word and PowerPoint preferred.

Knowledge:

Customer Service: Understanding of best practices for client satisfaction and managing inquiries.

Project Management: Communication skills and knowledge of project timeframes and deliverables.

SLA Understanding: Familiarity with Service Level Agreements and their importance.

Abilities:

Client-Centric Focus: Focuses on understanding the client’s vision and offering solutions that empower them to succeed, ensuring a holistic support system throughout the journey.

Quick Learning: Ability to quickly absorb new information with a positive attitude.

Effective Communication: Clear verbal and written skills for smooth client and team interactions.

Attention to Detail: Precision in tasks, particularly in application processing.

Problem Solving: Identifying and addressing issues with guidance from experienced team members.

Collaboration and Innovation: Fosters a collaborative environment with clients and internal teams, ensuring that the record solutions proposed are innovative, achievable, and aligned with the client’s goals.

Skills:

Organizational Skills: Maintaining orderly application records.

Language: Fluency in English and Turkish both spoken and written.

Adaptability: Flexibility in handling changing tasks and demands.

Listening Skills: Active listening to follow instructions accurately.

Research Basics: Fundamental research techniques as part of the role.

Confidentiality Awareness: Commitment to maintaining the confidentiality of sensitive information.

Passion for Brand: Enthusiasm for the company's brand and values, fostering dedication.

Key relationships

Head of RCT

Commercial Account Management team

Commercial Marketing

Adjudicators

Life at GWR

A transparent structure with a values-driven & collaborative culture.

· Flexible / hybrid-working policies.

· Weekly meet-ups with the Consultancy team in Turkiye.

· 30% Staff discount on GWR-branded merchandise

· Seasonal Friday Hours

We live by our values

Integrity

of our records, assessing claims with objectivity and enthusiasm and free from prejudice or bias. This integrity extends to our people, the way we act, the way we do business and the way we make decisions.

Respect

for our record holders and challengers, our brand, our people, our business partners and our owner.

Inclusiveness

is central to achieving our Vision. We believe in offering record-breaking for everyone, everywhere.

Passion

in our enthusiasm about records and record holders, our brand and purpose, our people, and how we demonstrate that in our work and to our customers.

Fun

is part of everything we do. It is one of the reasons we are here and will always be at the heart of how we behave.

Interview process

First interview

: 30-minute MS Teams call with the People & Culture team.

Second interview:

45-minute interview with the hiring manager.

Task

: completion of a timed task

Third interview:

60-minute interview and presentation with key line manager and others key to the role.