Client Partner - Medical Coding Denial

Job highlights

• Willing to work in night shift

• Excellent facilitation presentation skills . Ability to maintain data and MIS as per training requirement .

• Possess good people management skills . Ability to create presentations for the management reviews . .

• Facilitate new hire training on English grammar fundamentals, voice and accent

• Prepare recurring training reports to the respective training manager

• Assist recruitment team for screening candidates on voice and accent

• Audit frontline agents calls, record scores and observations on the call monitoring form

• Provide feedback and coach the client partners to improve their call handling, voice and accent training

• Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs

• Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program

  Job requirements

• Strong interpersonal and communication skills

• Excellent facilitation presentation skills

• Ability to maintain data and MIS as per training requirement

• Excellent knowledge in English grammar, pronunciation, and accent usage for calls, email and messaging

• Possess good people management skills

• Ability to create presentations for the management reviews

• Willing to work in night shift