Client Partner -Service Now

Position Title: Client Partner- Service Now

Location: Noida/Mumbai/Banglore

Work Mode: Hybrid

Client Location: This role requires working from the client location as per business requirements.

About the Role — Client Partner (ServiceNow)

We are looking for a seasoned Client Partner to own end-to-end client success across delivery, commercials, governance, and account growth. This role serves as the single point of accountability for stakeholder management, project execution, P&L, resource planning, and ServiceNow program delivery while driving strategic growth and ensuring exceptional client outcomes.

• Own overall client relationship, delivery, commercials, and account growth .

• Act as the single point of accountability for commitments, timelines, quality, risks, and escalations.

• Demonstrate strong functional understanding of ServiceNow and the implementation lifecycle.

• Understand the client’s business needs and connect them with the right delivery approach.

• Drive strong project planning covering scope, milestones, dependencies, resources, risks, testing, and releases.

• Be highly proactive in identifying risks, issues, capacity gaps, and client concerns before they escalate.

• Show strong problem-solving and decision-making capability; bring solutions and recommendations, not just problems.

• Manage demanding stakeholders with maturity, confidence, clarity, and assertiveness .

• Ensure strong follow-through and closure of actions and commitments .

• Own account-level P&L , including revenue, cost, margin, utilization, forecasting, billing, and commercial leakage.

• Ensure proper SOW / contractual coverage for delivery commitments.

• Manage resource capacity, ramp-up/ramp-down, performance gaps, and critical skill requirements.

• Drive delivery quality and ensure recurring issues are addressed through root-cause corrective actions .

• Provide effective governance across PMs, architects, development, QA, automation, and other delivery teams.

• Identify account growth opportunities aligned with the client’s ServiceNow roadmap and business priorities.

• Operate with a strong ownership mindset and independently drive the account without requiring continuous leadership follow-up.

• Total Experience 15 years minimum. Out of which 5 years in ServiceNow

• Key Competencies

• Client & stakeholder management

• ServiceNow functional knowledge

• Project/program management

• Business understanding

• Problem solving & decision making

• P&L / commercial management

• Risk & resource management

• Executive communication

• Minimum CSA certificate

• PMP or equivalent certification Must

• Expert in planning Must - Project plan

• Ready to travel as needed - Business Travels

• Excellent Verbal and written communication skills - Must

• Accountability, maturity, and proactiveness