Client Partner - Telecom

Job Title: Client Partner - Telecom

Location: Hybrid – London

Full time

About the Role

We are seeking a strategic and growth-oriented Client Partner to lead and expand relationships with key Telecom clients. The individual will be responsible for driving account growth, building and managing stakeholder relationships, and identifying new business opportunities across digital transformation, technology, data, cloud, customer experience, and managed services initiatives.

Key Responsibilities

Client Relationship Management

• Act as the primary contact for assigned areas within telecom client accounts.
• Build and maintain relationships with mid-level to senior client stakeholders, including Directors, Digital Leaders, and Business Executives.
• Understand client business objectives, challenges, and technology roadmaps.
• Serve as a trusted advisor and strategic partner.

Business Growth & Account Expansion

• Own revenue, margin, and growth targets for assigned accounts.
• Identify opportunities for upsell, cross-sell, and new service offerings.
• Develop and execute account growth strategies and account plans.
• Lead contract renewals, negotiations, and commercial discussions.

Delivery Governance

• Collaborate with delivery, solution, and practice teams to ensure successful project execution.
• Monitor client satisfaction, service quality, and operational performance.
• Manage escalations and ensure timely resolution of business and delivery issues.
• Drive continuous improvement initiatives across engagements.

Strategic Consulting

• Advise clients on industry trends including 5G, OSS/BSS modernization, AI, cloud transformation, network automation, customer experience, and digital engineering.
• Partner with solution architects and practice leaders to create innovative solutions.
• Present executive-level business cases and transformation roadmaps.

Leadership & Collaboration

• Work closely with sales, delivery, marketing, and leadership teams.
• Participate in executive steering committees and governance reviews.
• Mentor account teams and build high-performing client engagement models.

Required Qualifications

• Bachelor's degree in Engineering, Technology, Business, or related field. MBA preferred.
• 8+ years of experience in IT services, consulting, or telecom industry.
• 5+ years relevant experience in customer relationship management and business growth.
• Strong understanding of telecom domain including:
• Wireless and Mobility
• Broadband & Fiber
• OSS/BSS Platforms
• Network Operations
• Customer Experience Platforms
• Digital Transformation Programs
• Proven experience in achieving revenue growth targets.
• Strong executive presence and stakeholder management skills.

Preferred Experience

• Experience working with telecom operators such as VodafoneThree, BT, Sky, VMO2 or similar telecom service providers.
• Exposure to cloud platforms (AWS, Azure, GCP).
• Experience in AI, data, analytics, customer engagement, customer experience, and managed services offerings.
• Knowledge of telecom standards and emerging technologies.