Client Partnership Manager

About Buzzmetrics Buzzmetrics, a member of YouNet Group, is a leading Social Media & E-commerce Market Research company for Marketing Systems.

Since 2013, Buzzmetrics has pioneered the application of market research methodologies to social media and digital environments, helping organizations understand market dynamics, consumer behavior and category evolution through social and commerce data.

By combining social listening, consumer research, category intelligence and commerce analysis, Buzzmetrics enables brands and agencies to uncover meaningful market signals, strategic insights and emerging opportunities across modern marketing environments.

Buzzmetrics is rapidly expanding and we are looking for steady and analytical professionals to help support our growth.

We are looking for Client Partnership Manager to join with us!

Roles & Responsibilities Enrich business growth

• Achieve target of the retained client groups
• Update knowledge about market, clients and competitors
• Analyze client groups and participate in building strategies to exploit market potential, especially the premier and strategic partners
• Proactively create and maintain relationships with the clients
• Continuously monitor and have timely solutions to ensure the business performance set by the company for the clients

Deliver consultancy to client & internal teams to ensure service quality

• Explore needs of the premier and strategic partners to advise them to apply Buzzmetrics‘s solutions
• Build the imagery of Buzzmetrics about expertise & leadership through discussions in solution consulting meetings or market analysis presentations
• Represent clients to manage research projects with Buzzmetrics
• Internally support in compliance and improvement of service quality (people, processes, reports,...) through feedback to the team based on research & marcom knowledge
• Propose ideas in developing new products through understanding the needs of customers and competitors

Manage operation excellence

• Support to upgrade working process
• Monitor to detect and propose timely solutions to ensure the department‘s operating quality
• Manage P&L of the assigned client groups

Requirements Education BA of economics, business administration, marketing Knowledge Understand thoroughly the fundamentals & correlation of brand strategy, communication strategy & social media platforms, research Skills

• Strong leadership (for client & internal)
• Logical thinking and critical thinking
• Be able to communicate and explain things simply, logically
• Superior communication skills for internal communication and client-facing situations
• Strong time-management and organizational skills
• Excellent command of English both written and spoken
• Be able to cooperate smoothly with internal teams - Be able to handle pressure

Experience

• Experience in marketing, communication, market research or consulting in 8 years at least
• Experience with social-listening data is a big plus
• High maturity in managing multi-stakeholders in the complex situations
• Handling partnership with market leaders across industries

Personality

• Growth mindset
• Entrepreunership
• Independent, determined; problem-solving first mindset
• Strive for delivery excellence
• Collaborative mindset – willingness to help others and ask for help when needed.

Benefits

• Basic salary, 13th salary and Bonus
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack

‍