Client Platform Coordinator

About Kroll Business Services (KBS) and Support Operations

Kroll Business Services (KBS) provides the operational foundation and shared technology platforms that power Kroll’s global service lines. Our teams deliver technology, process, and data solutions that enable efficiency, consistency, and scalability across the firm.

Support Operations is a core function within KBS responsible for production operations, client platform engineering, data management, and technology support for our restructuring, settlement, and corporate administration businesses. We operate in a high-performance environment where responsiveness, reliability, and collaboration are key.

KBS team members work across global offices — with hubs in Manila, India, the UK, and North America — to support mission-critical business workflows and deliver an exceptional experience to both internal and external clients.

Position Summary

Kroll Business Services (KBS) is seeking a Client Platform Coordinator to support the build and delivery of client-facing data collection websites, dashboards, and workflow automations.

This entry-level role is part of a fast-paced, ticket-driven environment that supports daily operational requests. The Analyst I will configure forms, dashboards, and work management boards while learning the underlying data and platform architecture that power KBS applications.

Key Responsibilities

• Configure and publish forms, dashboards, and monday.com boards under the guidance of senior team members.
• Implement field logic, validations, and content mappings within established frameworks.
• Build and maintain basic Power BI reports using governed datasets.
• Configure monday.com automations using standard recipes to support business workflows.
• Assist in testing, validation, and release documentation.
• Resolve tickets and track progress in workflow management tools.

Required Technical Skills & Experience

• Familiarity with XML, XPath, and data bindings for form logic.
• Exposure to Power BI report building and DAX fundamentals.
• Basic monday.com configuration — boards, columns, and workflow automations.
• Introductory SQL skills for validation and troubleshooting.
• Exposure to SendGrid, SharePoint, or other data-driven platforms is a plus.
• Clear written and verbal communication; strong attention to detail.

Nice to Have

• Basic HTML/CSS/JavaScript understanding.
• Familiarity with Jira/ServiceNow, Git, or similar workflow tools.
• Awareness of SDLC and testing concepts.

What Success Looks Like

• Daily tickets are completed accurately and on time.
• Documentation and testing steps are consistent and complete.
• Grows technical independence and platform understanding over time.

Key Performance Indicators (KPIs)

• SLA adherence and accuracy rate.
• User feedback and quality scores.
• Documentation completeness and issue recurrence.

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