Client Project Manager

Description:

This Sr. Project Manager leads stakeholder engagement and change enablement for a large banking transformation program impacting a diverse client base. This role designs and executes communication strategies, readiness programming, and client onboarding activities that ensure a smooth transition with minimal business disruption. By guiding clients through adoption, training, and validation activities, the CSM helps maintain client confidence and operational continuity throughout the migration.

Focus: Change Management & Communication

Core Responsibilities:

• Working not only with client managers and stakeholder, but client’s customer stakeholders to lead change management initiatives, operational expectations and ensure daily communication is established for benchmarking and status updates.
• Coordinating and conducting client meetings.
• Develop and distribute client notification letters, FAQs, and RM Playbooks.
• Coordinate the T-30 through T-Day communication cadence.
• Onboard clients for UAT, validate feature readiness, and deliver training/runbooks.
• Conduct readiness assessments evaluate results and present findings in a logical and easy-to-understand manner
• Measure progress/behavior and apply pivot approach if necessary

Requirements:

• 7+ years in a Project Management role, with experience in change, operations and client/vendor relationship management
• Exceptional communication skills and experience in banking client services or RM enablement.
• Ability to manage complex audience segmentation (Retail vs. Wholesale vs. Transmission-enabled).
• Refine, lead and execute plans enabling faster adoption, greater utilization, and higher proficiency
• Identify and escalate risks while managing multiple workstreams.
• Communicate status updates, blockers, and priorities to key stakeholders, engaging the right cross-functional teams.