Client Projects, Director

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
Develop and implement the Sales strategy and ensure its implementation in the assigned scope that aligns with long-term business objectives of the assigned organizational unit(s).

HOW WILL YOU MAKE AN IMPACT?

• Develop and implement the Sales strategy to align with long-term business objectives of the assigned organizational unit(s).
• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and achieve local business goals.
• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two-way flow of information and resolution of issues.
• Build a personal network within the business sector and represent the organization at business sector events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
• Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.
• Develop internal marketing plans and collaborate with other departments to improve internal relationships and build strong external customer relationships.
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management.
• Develop procedures and interpret and apply policy for the area of expertise to achieve specified outputs, or advise the wider business on policy application, then monitor implementation of those procedures within the organization.
• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
• Contribute to the formation of a key element of functional strategy through specialist expertise and insights, ensuring that the strategy meets business needs.
• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.
• Develop and/or deliver budget plans with guidance from senior colleagues.
• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
• Monitor and review performance and behaviors within the area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.
• Ensure all job descriptions are accessible to all employees and conform to the company's diversity and inclusion guidelines.
• Required qualificationsMaster's Degree or Equivalent Level.
• Required experienceSubstantial general work experience together with comprehensive job-related experience in own area of expertise to a fully competent level.
• Managerial experienceExperience in planning and managing resources to deliver predetermined objectives as specified by more senior managers.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Master's Degree or Equivalent Level
Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.

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