Client Realtions Specialist

Company Overview:

Kaycha Group, Inc is a leading provider of innovative Cannabis and Hemp testing technologies and methods. We perform product testing to help ensure compliance with state and federal regulations. We provide comprehensive cannabis testing for potency, homogeneity, heavy metals, microbial contamination, mycotoxins, residual solvents, terpenes, and pesticides.

Job Purpose:

The Client Relations Specialist will be responsible for customer relations, accounting and operations support. This position will also interface with multiple departments and customers. This role will primarily focus on lab operations and sales support.

Pay:

Starting at 19.68

Essential Duties Responsibilities:

• Answer phones and route calls to the appropriate party.
• Making cold calls to assist Sales Team
• Helping new customers get registered and learn the testing and sample submission process
• Helping customers with technical issues
• Greet incoming visits and escort to appropriate areas.
• Receive, sort and distribute incoming mail.
• Deliver deposit checks to accounting.
• Create and process customer invoices.
• Process credit card payments in Blackstone.
• Coordinate with clients on payment processing of sample orders.
• Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).
• Prepare and manage shipments with partner labs.
• Special projects and errands as needed, including transportation of packages to local shipping companies.
• Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs)
• Maintain compliance with health and safety guidelines for a lab environment.

Skills, Abilities and Competencies:

• Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.
• Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.
• Strong understanding of standard laboratory protocol.
• Ability to maintain an incredibly high degree of attention to detail and accuracy.
• Strong agility, engagement, and flexibility in an ever-changing environment.
• Working knowledge of logging, organizing, and analyzing data.
• Proficiency with Laboratory Internal Management and Customer Relations Management Systems

Education Experience:

• High School diploma or equivalent required. Higher level degree preferred.
• 1+ years of experience working within a lab environment.
• 1+ years of experience in sample collection and logging within a lab environment.
• Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)
• Quickbooks experience a plus.
• Organizes and handles multiple priorities simultaneously.
• Completes work assignments within time and quality constraints
• Exposure to the cannabis industry desired.

Other:

• Must pass Level 2 background check.
• Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.
• Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Essential Functions:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand, handle or feel, to speak, and to hear. The employee is occasionally required to walk, sit, reach with hands and arms, bend, kneel, crouch, or crawl. The employee must frequently lift and/or move up to thirty-five (35) pounds.

Specific vision abilities required for this job include close (proximity) vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment described here is representative of that which an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The standard analytical laboratory environment is one in which potential health hazards do exist. Administrative, operations, technical, and professional staff are expected to safely operate in accordance with applicable and appropriate health and safety policies and procedures, as prescribed by the applicable Kaycha manuals and policies and/or federal, state, or local standards.

Laboratory staff can be expected to work in areas where hazards associated are with, but not limited to, airborne pathogens. Biological materials, hazardous substances, and radioactive material exist and are handled. Appropriate training is provided regarding these hazards and staff are expected to adhere to all health and safety policies at all times, whether they are in writing or verbalized by a supervisor.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions