Client Relation

We’re Hiring!!

Do you enjoy interacting with people and helping clients solve problems? We are looking for a passionate and customer-focused Client Relations Executive to join our growing team and create exceptional experiences for our clients.

As a Client Relation Executive, you will work closely with clients to provide support, resolve issues, and ensure they have a smooth and positive experience using our services. Your primary responsibilities include:

• Guide clients on how to use website functions and features effectively.
• Provide support and technical guidance through calls, emails, or user manuals.
• Manage communication with clients throughout the issue resolution process.
• Handle client complaints professionally and coordinate with internal teams for solutions.
• Work closely with internal departments (R&D, Project Management, and Sales) to resolve issues efficiently.
• Monitor client feedback and suggest improvements to enhance customer experience and service quality.
• Share issue findings, updates, and action plans with clients in a timely manner.
• Perform any other duties as assigned or required from time to time.

To succeed in this role, you need to have:

• Possess a Diploma or equivalent qualification.
• At least 1 – 2 years of related experience in handling client communications and coordination.
• Strong communication and coordination skills.
• Problem-solving skills and attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Able to communicate in Bahasa Malaysia, English and Mandarin to effectively communicate with Mandarin-speaking clients.

Why join us?

• Attractive Remuneration Package
• Performance Bonus + Company Trip
• Comprehensive trainings provided
• Supportive working environment
• Career growth opportunities