Client Relation Coordinator

Company: Meds Nexus

Work Type: On-Site (Night Shift: 5:30 PM – 2:30 AM PKT, Monday – Friday)

Location: Rawalpindi

Job Overview

Are you passionate about client satisfaction and smooth operational execution? Meds Nexus is looking for a Client Relation Coordinator to lead new client integrations, coordinate practice setups, and ensure exceptional client satisfaction across our U.S. healthcare network.

Key Responsibilities

• End-to-End Onboarding: Guide newly signed U.S. healthcare providers and practices through setting up software systems, account mapping, and operational orientation.
• Issue Resolution: Act as the primary point of contact for operational queries, triaging issues between client practices and internal RCM production leads.
• Ticket & CRM Management: Maintain real-time records of client inquiries, onboarding status milestones, and follow-up requests in our central CRM/helpdesk platform.
• Service Level Monitoring: Track response times and issue resolution metrics to ensure our U.S. clients receive prompt, high-quality support.
• Feedback Collection: Gather quarterly client feedback and collaborate with operational managers to refine workflow quality.

Requirements & Qualifications

• Education: Bachelor’s degree in any discipline.
• Experience: 2 to 3 years of experience in U.S. healthcare account coordination, client onboarding, or client support roles.
• Communication: Flawless English communication skills (written and spoken) tailored for interaction with U.S. medical office managers and physicians.
• Tech Capabilities: High proficiency in CRM platforms, MS Excel, and web-based collaboration tools.

Perks & Benefits

• Schedule: Guaranteed fixed weekends off (Saturday & Sunday).
• Financial Benefits: Market-competitive salary scale, performance-linked increments, inflation bonuses, loan support, advance salary access, and loyalty incentives.
• Office Perks: Complimentary hot dinner served daily on-site, plus dual tea and green tea break slots.

Application Question(s):

• Our office is located at Asghar Mall, Murree Road, Rawalpindi. Can you commute easily?
• We are working in a night shift and our office timings are 5:30pm to 2:30am (Monday to Friday). Do you want to work in night shift?
• What is your current salary?
• How much experience do you have?
• Do you have to serve any notice period?
• What is your expected salary?

Work Location: In person