Client Relation Interior

Job Summary

We are looking for a customer-focused and professional Client Relationship Executive to manage client interactions, understand interior design requirements, coordinate with design and execution teams, and ensure a smooth customer experience throughout the project lifecycle. The candidate will act as the primary point of contact for clients, maintain regular communication, support project coordination, and build long-term client relationships.

Key Responsibilities

• Handle client enquiries through calls, emails, social media, and walk-in meetings.
• Understand client requirements, preferences, budgets, and expectations for interior design projects.
• Schedule client consultations, site visits, and meetings with the design team.
• Coordinate with interior designers, sales executives, project managers, and execution teams.
• Explain design concepts, project timelines, material options, and service offerings to clients.
• Follow up on enquiries, proposals, quotations, and pending client decisions.
• Maintain regular communication with clients regarding project progress and updates.
• Coordinate design presentations, revisions, approvals, and material selections.
• Assist in preparing proposals, quotations, agreements, and client documentation.
• Address client questions, concerns, and complaints professionally.
• Ensure timely communication regarding project schedules, changes, and delivery timelines.
• Maintain client databases, lead trackers, follow-up records, and CRM reports.
• Support sales conversion and contribute to customer satisfaction and business growth.
• Coordinate with the accounts team regarding payment milestones and outstanding payments.
• Collect client feedback after project completion and identify opportunities for improvement.
• Build long-term relationships and encourage referrals and repeat business.
• Ensure a professional and customer-focused approach throughout the project lifecycle.

Requirements

• Graduate in any discipline; a degree or diploma in Interior Design, Business Administration, or Marketing is preferred.
• 1–3 years of experience in client servicing, customer relationship management, sales, or interior design.
• Experience in home interiors, modular kitchens, furniture, or real estate is an advantage.
• Strong verbal and written communication skills.
• Good understanding of client handling, follow-ups, and coordination.
• Basic knowledge of interior design materials, finishes, and project execution is preferred.
• Proficiency in MS Office, email, and CRM tools.
• Strong organizational, negotiation, and problem-solving skills.
• Ability to manage multiple clients and projects simultaneously.
• Professional attitude, patience, and a customer-oriented mindset.

Key Skills

• Client Relationship Management
• Customer Service and Client Handling
• Interior Design Coordination
• Lead Management and Follow-Ups
• Sales Coordination
• Client Communication
• Quotation and Proposal Coordination
• Project Coordination
• Complaint Resolution
• CRM Management
• MS Office Proficiency
• Negotiation Skills
• Problem-Solving Skills
• Organizational Skills
• Time Management
• Adaptability and Flexibility
• Professionalism
• Punctuality and Discipline
• Team Collaboration
• Work Ethics

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person