Client Relation Specialist

THE POSITION: Responsible for the execution of key business functions within the Order Management department including order processing, call center support and returns processing focused on customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are best achieved by:

Investigation of Overages, Shortages, and Damages into the applicable system

222 and RGA requests to be handled within given timelines

Handling the client shared mailboxes as assigned

E-mail monitoring and support (responding to Client and Customer inquiries)

Order entry and maintenance

Resolve return credits that require further review before credit can be issued.

Work with other departments on client resolutions/special projects as required.

Maintain applicable client work instructions

All other duties as assigned.

Ability to work as a team and individually.

Collaborative work style

Excellent verbal and written communication skills

Customer service orientation

Reliability

Ability to multitask

Continuous Process Improvement - The incumbent is expected to work with the Manager and Call Center Support in continually evaluating the efficiency, productivity and accuracy levels of the department and making process improvements to attain high levels of achievement in each business function performed by Order Management. Operational Tasks - The incumbent provides key support services for the Order Management department including entry of orders, responding to inquiries and problem resolution. The position will have direct contact with Eversana clients and clients customers because of the Order Management business function, therefore effective communications skills, written and oral, are critical. The incumbent is also a key resource for the entire department as workload demands allocation of resources to various business functions. Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Experience and/or Training (3-4) years of Customer Service experience)

Excellent organizational skills Ability to work as a team and individually.

Excellent communication skills (written and verbal)

Collaborative work style

Willingness to work from the office (Pune - Koregaon Park)

Ability to and willingness to work 24/5 EDUCATION:

Any Graduate (Finance background preferred

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