Client Relations, Admin and Operations Assistant

Client Relations, Admin & Operations Assistant

Company: Fitness Factory, 82 Boat Quay, #02-01, Singapore 049870

Employment type: Full-time, on-site

Hours: 5-day, 40-hour week on rotating shifts, with scheduled rest days

Salary: S$2,900 – S$3,200 per month, depending on experience

About Fitness Factory

Established in 2005, Fitness Factory is Singapore's longest-running Personal Training-Only Boutique Gym. We offer personalised strength training and preventive health programmes, and we believe that exercise is medicine.

We specialise in working with adults above 40, including seniors, helping them build strength, maintain independence and age well. Beyond personal training, we run educational workshops, corporate wellness programmes, webinars and fitness events.

The Role

We are looking for a warm, personable, proactive and dependable Client Relations, Admin & Operations Assistant who enjoys working with people and is genuinely interested in health, fitness and wellness.

You will be one of our main points of contact for clients, creating a welcoming experience, building lasting relationships and keeping our daily operations running smoothly. This is a hands-on, client-facing role that combines customer service, administration, operations and event support.

Key Responsibilities

Client relations

• Be a warm, professional first point of contact for clients and prospective clients, in person and via WhatsApp, phone and email.

• Learn our programmes and services well enough to explain them confidently and accurately.

• Support client onboarding, appointment scheduling and follow-ups, and help build long-term client retention.

• Handle feedback and concerns with empathy, and refer exercise, nutrition or health questions to our qualified professionals.

Administration & daily operations

• Maintain client records, appointment schedules, attendance records and operational documents.

• Coordinate trainer schedules, programme bookings and internal communications.

• Process registrations, payments and invoices, and prepare routine sales, attendance and operational reports.

• Manage inventory, supplies and purchasing coordination.

• Keep the gym clean, tidy and welcoming, including basic facility upkeep.

• Support the Directors with scheduling, meeting coordination, filing and general administrative tasks.

• Support the preparation and coordination of presentations, meetings, workshops, corporate workshops, and business-related activities.

• Maintain organised records, documents and filing systems.

• Provide general secretarial and administrative support as required.

Events & programme support

• Help plan and run workshops, talks, webinars and corporate wellness events, including registrations (e.g. Eventbrite), logistics and participant communications.

• Provide on-site event support and liaise with participants, speakers and vendors.

Marketing & communications support

• Support social media posting and scheduling, and basic website and marketing material updates.

• Assist with photography, videography and event coverage when required.

Requirements

• Diploma in Business Administration, Communications, Customer Service, Hospitality, Marketing, Sports Management or a related field, or equivalent relevant experience.

• Experience in customer service, administration, hospitality, wellness, fitness or another service industry is preferred.

• Strong written and spoken English, and a confident, approachable manner with clients of all ages, especially mature adults and seniors.

• Organised, detail-oriented and dependable, able to juggle several responsibilities and take ownership.

• Familiar in Microsoft Office, IOS, Google Workspace and basic admin systems; comfortable with social media and digital communication tools.

• Comfortable working on-site in an active gym, supporting daily operations as part of a small team.

• A genuine interest in fitness, health and wellness is essential.

Added advantages

• Knowledge of Canva, WordPress, Eventbrite or AI productivity/tech tools.

Working Hours

This is a full-time, on-site role with a 5-day work week, on rotating shifts that support our gym’s operating hours:

• Morning shift: 8:00 AM – 5:00 PM

• Afternoon shift: 11:00 AM – 8:00 PM

• Each shift includes a 1-hour meal break.

• Two rest days per week, scheduled according to operational needs.

• Alternate Saturdays Duty 8:00 AM – 5:00 PM. Occasional Sunday/PH duties may be required for workshops and events.

Why Join Fitness Factory?

• Established reputation: be part of a well-known boutique fitness business with a long track record.

• Meaningful work: help people improve their health, strength and quality of life.

• Learning: gain exposure to strength training, healthy ageing and preventive health.

• Varied experience: build skills across client relations, admin, operations, events and marketing.

• Supportive team: work closely with experienced fitness professionals.

How to Apply

Please send your resume with a brief introduction covering:

• Your relevant customer service, administrative or operational experience.

• Why you are interested in working in the fitness, health and wellness industry.

• What makes you suited to a client-facing role in a boutique personal training facility.

Send applications to email [email protected] (Optional: include your preferred start date)

We are looking for someone who is not just seeking a job, but who is enthusiastic about learning, contributing to our team and growing with Fitness Factory.