Client Relations Advisor

Southern Turf Co is the highest-rated and fastest-growing artificial turf company in the Southeast (Google us!). We are seeking a high-energy, team-oriented Client Relations Representative who thrives in a fast-paced environment and is passionate about delivering an exceptional customer experience.

This role is ideal for someone who is self-motivated, organized, and confident managing multiple conversations at once. If you enjoy talking with customers, staying busy, and contributing to a winning team, we’d love to meet you.

Please submit your resume and answers to the questions below to [email protected] if interested after reading job description.

• What interests you about this position?
• What experience do you have that will help you be successful in this role?

Key Responsibilities

• Answer and manage incoming calls from prospective customers
• Make a minimum of 35 outbound calls per day to follow up with leads and drive appointment scheduling
• Respond promptly to customer texts and emails
• Schedule in-home estimates for our Turf Advisors
• Accurately enter and maintain customer data in our systems
• Manage multiple streams of customer communication simultaneously
• Support team members and contribute to a positive, high-performance culture

What We’re Looking For

• Strong customer service mindset
• Excellent verbal and written communication skills
• Ability to prioritize and work independently with minimal supervision
• Highly organized with strong attention to detail
• Comfortable using MS Office, Google platforms, and learning new technology
• Reliable, consistent, and results-driven
• Positive attitude and willingness to learn

What’s in It for You

• Competitive salary ($42,000 – $45,000 per year)
• Performance-based incentives
• Health, dental, and vision insurance
• Paid time off
• Clear opportunities for growth and advancement
• The opportunity to be part of a rapidly growing, high-performing company

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person