Client Relations Analyst

About the Opportunity

Are you an exceptional writer with strong communication skills and an interest in financial services? Russell Tobin is hiring a Client Relations Analyst to support one of our leading financial services clients.

In this role, you'll research operational client complaints, prepare clear and professional written responses, and collaborate with internal teams to ensure compliance with regulatory requirements and company policies. You'll also support various client relations operations while working in a fast-paced, collaborative environment.

If you enjoy writing, problem-solving, and producing accurate, high-quality communications, we'd love to connect with you!

📍 Location: South Jordan, UT (Hybrid – 3 days/week onsite)

💰 Pay Range: $20.00–$21.00/hour

📅 Contract Opportunity with potential for permanent employment

Key Responsibilities

• Research and investigate operational client complaints.
• Draft clear, professional, and accurate written responses in accordance with regulatory and internal guidelines.
• Collaborate with business partners, operations teams, and management to gather information and resolve client issues.
• Follow departmental writing standards and documentation guidelines.
• Provide professional phone support to clients on a scheduled basis (approximately one day per week).
• Support operational processes, including settlement processing and privacy opt-out requests.
• Participate in special projects and other departmental initiatives.
• Manage multiple assignments while maintaining accuracy and meeting deadlines.

Qualifications

✅ Bachelor's degree in English, Communications, Finance, Economics, or a related field preferred (relevant experience considered)

✅ Excellent writing, editing, grammar, and verbal communication skills

✅ Previous experience in technical writing, professional writing, customer service, financial services, banking, or brokerage operations preferred

✅ Strong organizational skills with exceptional attention to detail

✅ Proficiency in Microsoft Word and Outlook

✅ Ability to work in a fast-paced environment while managing multiple priorities

✅ Strong problem-solving skills and initiative

✅ Excellent interpersonal and phone communication skills

✅ Ability to work independently and collaboratively within a team

If you're looking for an opportunity to build your career in financial services while developing your investigative, communication, and client relations skills, we'd love to hear from you!

📩 Apply today or message us to learn more!

What We Offer

Pride Global offers eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Supplemental insurance (accident, critical illness, and hospital indemnity)
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Auto, home, and pet insurance options
• Employee discounts with preferred vendors

More about us:

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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