Client Relations and Administration Officer - Part Time

Psychology South & Wellbeing Services is a busy and established private psychology practice part of the Clarity Health Care Group. We provide private psychological therapy, counselling, assessment and other allied health support for Hobart, Kingston and the Channel communities. Psychology South & Wellbeing Services has grown over the years and has recently expanded into a larger clinic in Kingston, and we require an additional Client Relations and Administration Officer to support our wonderful and growing team.

We are seeking an experienced part-time administration member for at least 2 days a week with the potential of a rotating Saturday shift, however more days will become available in the near future (up to 4 or 5 total). We are looking for someone wanting to grow into their next long-term position, being a core member of a busy team in a supportive environment.

You will be responsible for front desk duties whilst providing outstanding attention to detail with a caring and friendly nature. To enjoy this role, you must love helping people, being busy, learning new software and processes, being organised and methodical, and having fantastic time management skills.

This position requires excellent interpersonal and communication skills as well as written and word processing skills (e.g., Excel, Word, email).

Key skills we are looking for include:

• Passion to help and support clients and clinicians
• Ability to work alone and in a team
• Excellent time management skills and working with deadlines
• Ability to be efficient and thrive in a fast-paced environment
• Ability to multitask and able to adapt to new systems and programs
• Strong attention to detail
• Great phone and interpersonal skills
• Ability to remain calm & composed during busy periods
• Energy, warmth and enthusiasm!

This long-term role includes general reception and administrative tasks (would suit an all-rounder), including but not limited to:

• Managing a busy reception and welcoming and greeting clients
• Liaising with referral sources regarding bookings and general client enquiries, both via phone and email correspondence
• Managing multiple clinicians' diaries (team of 25+); scheduling appointments, and related data entry into practice software
• Processing payments, Medicare rebates and billing clients
• Ensuring that the front office runs smoothly and is well-maintained
• Supporting team members and working collaboratively to support our clients, clinicians and clinic as a whole

The role would suit someone with previous administration experience (1-2 years) and/or experience in the healthcare industry.

Experience in MS Office applications, 3CX, and Halaxy desirable.

Must be flexible to cover shifts for sick and annual leave.

There is scope for career development and advancement within Psychology South and the wider Clarity Health Care Group.

If you are interested in this position within a friendly, positive, and supportive team, please submit your resume and cover letter outlining why you would be suited to the role. Applications without a cover letter will not be considered.