Client Relations Assistant

Position Title: Client Relations Assistant

Department: Quality & Grievance

Reports To: Quality and Grievance Manager

Job Type: [Full-time]

Time: 9:15am to 5:45pm

Job Summary:

We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have language fluency in Tamil/Hindi and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

• Answer and resolve refund-related calls and inquiries

• Process refund requests and provide status updates to clients

• Handle inbound and outbound calls with professionalism and efficiency

• Respond to customer queries via email and chat

• Ensure accurate and timely documentation of client interactions

Qualifications:

• Previous experience in customer support, call center, or related roles

• Excellent communication skills (verbal and written)

• Strong problem-solving abilities

• Ability to work in a fast-paced environment

• Proficient in handling customer inquiries via phone, email, and chat

Preferred Skills:

• Familiarity with refund processes and handling sensitive customer issue

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.