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Visa To America Inc
Client Relations Associate
1 year ago
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Important information
Contract type:
Permanent
Location:
Laoag City, Ilocos Norte, Philippines
Work mode:
Onsite
Published on:
27 August 2026
What they need
- Provide exceptional customer service through various communication channels.
- Resolve customer inquiries and issues in a timely manner.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes.
- Achieve individual and team performance goals.
- Stay updated on product knowledge and company policies.
- Job Title: Customer Service Agent
- Educational Qualifications: Diploma in any relevant field
- Experience Level: Fresh Graduate/Student
- Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
- Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
- Working Conditions: Primarily in a call centre environment, possibly shifts
- Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude
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