Client Relations Associate

Strong client relationships depend on precise execution. A meeting is prepared properly, a question reaches the right colleague, and a commitment is followed through without the client having to ask twice. Our New York consulting practice is hiring a Client Relations Associate to help maintain that standard across the full course of a client engagement.

You will work closely with consultants, senior managers, and operations colleagues, keeping client communications, meetings, records, and next steps coordinated. The position offers substantial responsibility for someone who writes with care, exercises sound judgment, and takes pride in representing a professional firm. The salary range is $60,000–$68,000 per year.

The standard you will uphold

• Serve as a professional point of contact for client calls, emails, and office visits.
• Understand the purpose of each inquiry and connect the client with the appropriate colleague.
• Coordinate meetings, confirm attendees and schedules, and prepare materials in advance.
• Maintain accurate client contact information, correspondence, and engagement records.
• Track agreed actions and follow up with colleagues so commitments remain visible and on schedule.
• Draft clear client communications and progress updates for a manager’s review.
• Gather information from consulting teams before responding to requests for an update.
• Support the introduction of new clients by organizing initial details, meetings, and documents.
• Identify questions or concerns that require a senior colleague’s attention and raise them promptly.
• Handle sensitive client and business information with discretion.
• Help improve routine communication by noticing recurring questions or avoidable delays.

The Client Relations Associate will be expected to understand who owns each matter, keep an accurate record of what has been agreed, and give clients a clear account of what will happen next.

The qualities you will bring

• Polished, confident communication in person, by phone, and in writing.
• Strong organization and the ability to manage several requests without losing track of details.
• Careful judgment about what you can answer and when a matter should be escalated.
• A composed and considerate approach, including when a client raises a concern.
• Confidence using calendars, documents, spreadsheets, and shared records.
• A dependable habit of following through on commitments.

Previous experience supporting clients in a professional setting is helpful, but a degree is not required. We value the ability to learn quickly, work well with senior colleagues, and maintain a consistently high standard of service.

This is a fully on-site position in New York. The office is a short walk from the 28 St R/W station on Broadway and the 28 St 6 station at Park Avenue South, making it accessible from several parts of the city.

If you would bring care, judgment, and exceptional follow-through to our client relationships, apply for the Client Relations Associate position through Indeed with your current resume.

We welcome applications from qualified people of all backgrounds. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodation is available during the hiring process.

Pay: $60,000.00 - $68,000.00 per year

Benefits:

• 401(k) 7% Match
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance
• Volunteer time off

Work Location: In person