Client Relations Coordinator

JOB SUMMARY

The Client Relations Coordinator is responsible for managing and coordinating client-related orders and processes end-to-end, ensuring timely execution, clear communication, and a high level of service. This role serves as the central point of contact across internal teams to deliver on client expectations and support operational workflows.

DUTIES/ RESPONSIBILITIES

• Work closely with other departments as needed for client support.
• Maintain accurate client records and track interactions.
• Communicate clearly and professionally with clients and team members.
• Facilitate the timely resolution of all client inquiries and requests.
• Generate the processing form for the Processing Department. (For orders and on-site process)
• Enter all processed data in the animal management system.
• Enter daily treatments, medical records, colony census records in the animal management system.
• Escalate complex and vet related customer inquiries and requests to Client Services Manager and Vet Director.
• Organize and provide detailed documentation of services rendered to the accounting department for invoicing.
• Assist management as needed on special projects.
• Collaborative mindset; able to work cross-functionally and build trust with internal and external partners.
• Performs other duties as assigned.

SUPERVISION RESPONSIBILITIES

• None.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required
• At least 3 years of experience in client services.

REQUIRED SKILLS/ABILITIES

• Excellent professional verbal and written communication skills.
• Proficient with Microsoft Office Suite. Must have MS Excel experience.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent organizational skills and attention to detail.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 10 pounds.