Client Relations Executive & Sales Coordinator

Client Relations Executive & Sales Coordinator

Job Title: Client Relations Executive & Sales Coordinator
Industry: Healthcare Supplies / Medical Products
Location: UAE
Employment Type: Full-Time
Visa Requirement: Candidates currently on spouse/family sponsorship are preferred

Job Summary

We are looking for a Client Relations Executive & Sales Coordinator to join our healthcare supplies business. The role will be responsible for managing customer communication, coordinating sales activities, preparing quotations, processing orders, and ensuring smooth coordination between clients and internal departments.

The ideal candidate should have excellent communication skills, a customer-oriented approach, strong follow-up abilities, and an interest in healthcare and medical products.

Key Responsibilities

Client Relations

• Communicate professionally with hospitals, clinics, laboratories, medical centres, distributors, and other healthcare clients.
• Handle customer inquiries through email, phone, WhatsApp, and other communication channels.
• Develop and maintain strong relationships with existing customers.
• Follow up on customer requirements, quotations, orders, and pending requests.
• Handle customer concerns and coordinate with the relevant team for resolution.
• Maintain updated customer and contact records.

Sales Coordination

• Support the sales team in day-to-day sales activities and customer follow-ups.
• Prepare quotations, proforma invoices, product information, and other sales documents.
• Follow up on quotations and convert enquiries into confirmed orders.
• Coordinate with sales executives regarding customer requirements and sales opportunities.
• Maintain and update the sales pipeline and CRM/ERP records.
• Assist in preparing daily, weekly, and monthly sales reports.

Order & Delivery Coordination

• Coordinate customer purchase orders and ensure correct product, quantity, pricing, and delivery details.
• Coordinate with warehouse, logistics, procurement, and finance teams for order processing.
• Follow up on delivery schedules and keep customers updated.
• Coordinate backorders, replacements, returns, and customer complaints where required.

Healthcare Product Support

• Develop a good understanding of the company's medical and healthcare product portfolio.
• Provide customers with basic product information, availability, specifications, and commercial details.
• Coordinate with Product Specialists or Sales Managers for technical product enquiries.
• Support customer meetings, product presentations, exhibitions, and promotional activities.

After-Sales & Business Development

• Follow up with customers after delivery to ensure satisfaction.
• Identify repeat-order and cross-selling opportunities.
• Reconnect with inactive customers and potential clients.
• Maintain regular follow-up with prospective customers.
• Support the sales team in developing new business opportunities.

Requirements

• Bachelor's degree or diploma in Business Administration, Marketing, Healthcare Management, or a related field.
• 1–3 years of experience in client relations, sales coordination, customer service, or sales administration.
• Healthcare, medical supplies, dental, laboratory, aesthetics, or pharmaceutical industry experience is an advantage.
• Excellent English communication skills, both written and verbal.
• Strong interpersonal and customer-handling skills.
• Good knowledge of MS Office, especially Excel and Word.
• CRM/ERP experience is an advantage.
• Strong organizational and follow-up skills.
• Ability to handle multiple tasks and work within deadlines.
• UAE spouse/family-sponsored candidates preferred.
• Candidate should be available to join within a reasonable notice period.

Preferred Candidate Profile

Female candidate | UAE-based | Spouse/Family Visa | Healthcare/Medical Supplies Experience | Strong Communication & Client Handling | Sales Coordination & Follow-Up Skills

Pay: AED2,000.00 - AED2,500.00 per month

Work Location: In person