Client Relations Executive

About the Role

We are looking for a friendly, professional and customer-focused Client Relations Executive to join our growing Client Relations team.

As one of the first points of contact for prospective clients, you will play a key role in creating an excellent first impression of the firm. You'll handle enquiries, provide quotations, guide clients through the initial stages of their legal journey, and help convert enquiries into instructions through outstanding service and communication.

This is not a hard sales role. Success comes from building trust, understanding client needs, and delivering an exceptional client experience.

Key Responsibilities

• Manage enquiries via telephone, email, website, live chat and in person.
• Provide a warm, professional and welcoming experience for clients.
• Gather information and identify the most appropriate legal team to assist.
• Provide quotations and explain services, processes and next steps.
• Follow up enquiries and quotations to maximise conversion opportunities.
• Book appointments and consultations with legal teams.
• Maintain accurate records within the firm's systems.
• Build strong relationships with clients and colleagues.
• Ensure compliance with GDPR and confidentiality requirements.

About You

We're looking for someone who has:

• Excellent communication and interpersonal skills.
• A confident and professional telephone manner.
• Strong customer service experience.
• The ability to build rapport quickly and put people at ease.
• Excellent organisational and administrative skills.
• Strong attention to detail.
• Confidence using Microsoft Office and CRM systems.
• A positive, empathetic and proactive approach.

Desirable

• Experience handling quotations and converting enquiries into clients.
• Experience working in legal, professional services, property, financial services or a similar client-focused environment.
• Experience working towards service or conversion targets.

What We Offer

• A supportive and collaborative team environment.
• Ongoing training and development opportunities.
• The opportunity to build a career within a respected and growing law firm.
• Competitive salary and benefits package.

If you're passionate about delivering exceptional customer service and enjoy helping people, we'd love to hear from you.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Cycle to work scheme

Work Location: In person