Client Relations Executive

We are seeking a proactive and customer-focused Client Relations Executive to join our team in Dubai. The role focuses on post-sales customer relationship management within the UAE real estate development sector, ensuring effective management of customer accounts, payment follow-ups, documentation, resale transactions, and property handovers.

The ideal candidate will have hands-on experience working directly with a real estate developer, strong case ownership, and the ability to coordinate effectively with internal departments to deliver a smooth customer experience from post-sales inquiry through resolution.

Key Responsibilities

• Manage an assigned portfolio of customers and handle inquiries, requests, complaints, and escalations through to resolution.
• Maintain regular communication with customers and ensure timely follow-ups.
• Manage multiple cases simultaneously while maintaining accurate records and meeting deadlines.
• Follow up on upcoming and overdue payments and coordinate payment arrangements.
• Review Statements of Account (SOA), payment plans, receipts, and payment-related queries.
• Coordinate with the Finance team to resolve outstanding payment issues.
• Coordinate Sales and Purchase Agreements (SPA), addendums, Oqood registration, No Objection Certificates (NOC), and other customer documentation.
• Support resale transactions, mortgage-related requests, and early settlement processes.
• Liaise with Registration and other relevant teams to ensure timely processing of customer requests.
• Coordinate snagging, handover readiness, key collection, and utilities activation.
• Support service charge-related queries and coordinate with Community Management.
• Work closely with Finance, Registration, Projects, Community Management, and other internal stakeholders to resolve customer cases efficiently.
• Maintain accurate customer records and case updates using CRM platforms such as Salesforce or equivalent.
• Use AI tools and structured tracking methods to improve follow-up, reporting, and workflow efficiency.
• Monitor pending cases, escalations, and outstanding actions to ensure timely resolution.

Requirements

• 2–4 years of experience in UAE real estate, preferably in a developer-side CRM, post-sales, or client relations role.
• Strong practical knowledge of post-sales operations within the UAE property development sector.
• Experience handling collections, payment plans, SOAs, SPAs, Oqood, NOCs, resale transactions, mortgages, and property handovers.
• Proficiency in CRM platforms such as Salesforce or equivalent.
• Strong written and verbal English communication skills.
• Good working knowledge of AI tools and customer case-tracking processes.
• Excellent organizational, coordination, and problem-solving skills.
• Ability to manage a high volume of customer inquiries, follow-ups, and escalations independently.
• A professional, customer-focused approach with strong accountability and attention to detail.

Preferred Qualifications

• Previous experience working directly for a real estate developer in the UAE.
• Arabic and/or Russian language skills will be a strong advantage.
• Candidates with brokerage-only experience may be considered if they demonstrate substantial knowledge of developer-side post-sales operations.

Ideal Candidate

The successful candidate will be organized, proactive, detail-oriented, and comfortable managing demanding customer situations. They should demonstrate strong ownership of assigned cases, effective cross-functional coordination, and the ability to work independently while maintaining high standards of customer service.