Client Relations Executive - Villa Management

Key Responsibilities :

Client Relationship Management:

• Build and maintain strong relationships with property owners through personalized communication.
• Act as the main point of contact between the property owners and the company.
• Understand property owners' needs, objectives, and expectations.

Account Planning:

• Collaborate with Revenue Manager to develop strategic account plans to achieve revenue targets.
• Collaborate with internal teams to ensure the delivery of services meets owners expectations.

Upselling:

• Identify upselling and cross-selling opportunities.
• Negotiate contracts and agreements with owners.

Problem Resolution:

• Address and resolve owners issues or concerns promptly.
• Work closely with internal teams to ensure timely resolution of problems.

Communication:

• Clearly communicate the value proposition of services to property owners.
• Provide regular updates to property owners on project status, property conditions, and milestones.

Market Research:

• Stay informed about industry trends, market conditions, and competitors.
• Provide feedback to the company based on market trends and property owners needs.

Collaboration:

• Work closely with cross-functional teams to ensure a cohesive approach to property owners management.

Customer Satisfaction:

• Monitor and ensure high levels of customer satisfaction.
• Gather feedback from owners and use it to improve services.

Documentation:

• Maintain accurate and up-to-date records of property owners interactions

Strategic Planning:

• Contribute to the development of overall company strategy based on property owners feedback and market insights.

Requirements:

• Previous experience in fostering client relationships at least 1+ year, ideally in hospitality, service providers, or villa management.
• Strong understanding of customer service practices and managing client expectations.
• Excellent verbal and written English communication skills to engage with clients, provide updates, and respond to inquiries.
• Ability to coordinate effectively with internal teams and external partners to ensure smooth operations.
• Skilled in resolving issues quickly to maintain high levels of customer satisfaction.
• Proven ability to build and maintain long-term relationships with clients.
• Strong networking skills to foster client loyalty and trust.
• Flexible and adaptable in managing changing client needs and shifting priorities.
• Detail-oriented in managing client accounts, ensuring timely follow-up on all needs.
• Experience with CRM tools and property management systems is an advantage.