Client Relations Lead/Client Management Specialist

Key Responsibilities

• Manage and support clients daily.
• Serve as the primary point of contact for clients regarding operational matters.
• Monitor client’s activity levels.
• Conduct regular check-ins and coaching sessions with clients.
• Organize client’s engagement activities, training sessions, and performance improvement initiatives.
• Ensure clients comply with platform policies and operational guidelines.
• Resolve clients concerns and provide timely support.
• Analyze client’s performance data and recommend improvement strategies.
• Collaborate with recruitment and marketing teams to support client’s growth.
• Prepare weekly and monthly operational reports.

Requirements

• Diploma or Bachelor's Degree in Business, Communications, Marketing, Event Management, or related fields.
• 1-3 years of experience in operations, community management, customer success, talent management, or team leadership.
• Strong organizational and communication skills.
• Ability to manage multiple clients and tasks simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Ability to communicate in English and Chinese are compulsory

"We are looking for Chinese-speaking candidates who will be serving Chinese-speaking customers."

Preferred Qualities

• Strong leadership and people management skills.
• Patient, approachable, and supportive personality.
• Results-oriented with strong accountability.