Client Relations Manager

• **Client Relationship Management:**Directly manage key client accounts and oversee the management of SME accounts by your team, ensuring clients' needs and objectives are met. Build and maintain strong, lasting relationships with clients.
• Proper Utilization of Services: Ensure clients get to utilize products at best and use the services correctly in accordance with policies, preventing abuse and ensuring the service is targeted to the right group of customers.
• **Team Leadership:**Lead, motivate, and manage a team of Client Relations Officers, ensuring they are delivering on their responsibilities and growing professionally. Ensure that the team meets performance indicators. Represent the team as needed.
• **Market Understanding and Insights:**Regularly gather and analyze market and e-commerce platform trends, understand dynamic of platform requirements and share with cross-functional team with objective to help our customers’ sales thrive
• Customer Insights Analysis: Regularly gather customer feedback to inform cross-functional and management teams, aiding in the development of tailored services and products.
• **Data Analysis and Reporting:**Analyze client and market data to generate insightful reports, sharing findings with clients and internal teams to drive improvements and strategic decisions.
• **Upselling and Cross-Selling:**Actively promote and sell targeted products or services, providing insights and feedback on product performance and client receptiveness.
• **Collaboration:**Work closely with cross-functional teams to develop solutions that meet client requirements and support business growth.
• Process Optimization: Continuously seek ways to optimize client service processes and improve team efficiency.

Qualifications:

• Bachelor’s degree in Business, Communication, Engineering, or related field.
• 5 years of experience in e-commerce brand management, marketplace account management, marketplace sales, or selling experience within e-commerce or a related industry, with at least 1 year in a leadership role.
• At least 1 year of experience managing an online marketplace store
• Strong interests and understanding of e-commerce and marketplace dynamic, logistics and/or fulfillment experience is a plus
• Strong competency in data analysis and proficiency in Microsoft Office, especially Excel.
• Excellent verbal and written communication skills in Thai and English.
• Willingness to travel for client engagements.
• Proven ability to lead and motivate a team.
• Demonstrated capability in managing client relationships and driving business results.