Client Relations Manager

Client Relations Manager
LeyLines | Bali, Indonesia | Full-time | [On-site / Hybrid]

About LeyLines
LeyLines is a vertically integrated luxury real estate developer and hospitality operator on Bali's Bukit Peninsula. We design, build and manage villas and residences in the Balangan corridor for international investors, mainly from Hong Kong, Singapore and Australia, and look after both their investment and their guests' experience long after handover.

The Role
You'll be the main point of contact for our property investors, from purchase through construction and handover to ongoing hospitality management. You'll work across sales, construction, finance, legal and hospitality to make sure clients feel informed, looked after and confident in their investment. This role goes beyond answering questions: you'll fix root causes, improve processes and build long-term client value.

What You'll Do

• Own day-to-day relationships with investors and communicate clearly and proactively across the full investment lifecycle.
• Coordinate client matters internally and follow every open item through to resolution.
• Manage investor communications, including project and construction updates, newsletters, launch announcements and performance reporting.
• Run client onboarding and documentation, such as KYC, Facilitation and Management Agreements, and handover requirements.
• Track client payments and milestones with finance, including invoices, completion calculations and reconciliations.
• Keep clients informed through construction and handover, and support a smooth transition into hospitality operations.
• Review villa performance reports and follow up proactively on issues or opportunities.
• Oversee villa insurance, permit status and leasehold extensions, and stay current on regulatory and tax changes affecting clients (e.g. PT PMA structures).
• Prepare resale materials and due diligence packages with the Sales team.
• Organise owner and community events, and develop loyalty, membership and referral initiatives.
• Build and maintain client trackers, Notion systems, workflows and SOPs.
• Share client feedback, risks and commercial opportunities with leadership.

What We're Looking For

• 3–5+ years in client relations, investor relations, account management or a similar client-facing role, ideally in real estate, hospitality or financial services.
• Excellent written and spoken English, with the ability to explain complex financial, legal or construction topics simply. Bahasa Indonesia is a plus.
• Strong organisation and follow-through across many stakeholders and open items at once.
• A proactive, ownership mindset: you fix problems at the source.
• Comfort with numbers, contracts and documentation.
• Experience with Notion, CRMs or similar tools.
• Familiarity with Indonesian property structures (leasehold, PT PMA) is a strong advantage.

What We Offer

• Competitive salary
• Performance bonus / incentives
• Health insurance / BPJS
• The chance to shape the client experience at a fast-growing developer in one of Bali's most sought-after coastal areas
• A small, ambitious international team with real ownership and direct access to leadership

Work Location: In person